The Broad Group Services Survey
Please take a few minutes to complete our survey
What is your involvement with our organisation? Are you a
service user
relative
friend
employee
social worker
healthcare professional
other associated professional
interested party
Other
What is your main area of interest with our organisation?
residential care
supported living
outreach/community projects
Other
Were you happy about the information you received about our organisation before you became involved?
yes
no
How would you rate the overall level of care and support?
excellent
satisfactory
unsatisfactory
If you are satisfied with the standard of care and support provided, what is the most important factor?
individualised care/support
up-to-date care plans
staffing levels
well-trained staffed
facilities
activities offered
access to advice and information
Have you ever been dissatisfied with any aspect of our services?
yes
no
If yes, please describe the incident(s) which caused you to be dissatisfied
Have you ever had cause to complain about any of our services?
yes
no
If yes, what was the complaint(s) about?
food
cleanliness
noise
personal effects going missing
behaviour of other service users
facilities provided
activities being offered
staff behaviour
staff training
level of fees
Other
Please describe the circumstances
Were you satisfied with the way your complaint was dealt with by the organisation?
yes
no
If you took your complaint to the local council were you satisfied with their response?
yes
no
n/a
If you complained to the Care Quality Commission (formerly the Commission for Social Care Inspection) were you satisfied with the response from them?
yes
no
n/a
What could we do to improve the lives of our service users? ....
What other support and services would you find helpful?
This survey is anonymous but if you are happy to give your contact details, please type them below and you will be entered into our monthly prize draw. Thank you for taking part in our survey.
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