Share your experience
You'll be in with a chance to win €200
Are you a member of Croí Laighean Credit Union?
Choose...
Yes - I'm a member
No - I'm not a member
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Next
1) How long have you been a member of Croí Laighean Credit Union?
*
Choose...
0-5 years
6-10 years
11-20 years
20+ years
2) What is your age range?
*
Choose...
18-30
31-45
46-55
56-70
70+
3) What is your gender?
*
Choose...
Female
Male
Prefer not to say
Other
please specify
4) What is your marital status?
*
Choose...
Single
Married / Civil Partnership
Separated / Divorced
5) What is your employment status?
*
Choose...
In education
Unemployed
Employed
Retired
6) How likely is it that you would recommend Croí Laighean Credit Union to a friend or colleague?
1
2
3
4
5
6
7
8
9
10
Extremely likely
Not at all likely
1 is Extremely likely, 10 is Not at all likely
7) What have been the most positive aspects of your membership with Croí Laighean Credit Union? (Tick all that apply)
Opening hours
Location of branches
Quality of branch facilities and privacy offered
Queuing duration
Standard of face-to-face member service
Loan application process / loan decision time
Loan repayment options
Standard of phone service
Range of services and products available
Digital access to services and products
Advice-based services (weekly or monthly budgeting, insurance etc.)
I don't know
8) Overall, how satisfied are you with Croí Laighean Credit Union's service offering?
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
Why?
9) What financial frustrations do you face that you would like your financial services provider to help you with? Rank in order of importance: 1 = most important; 5 = least important
Ranking
Cash flow flexibility and budgeting month on month
1 - most important
2
3
4
5 - least important
Access to funds for big life events (housing, college fees etc.)
1 - most important
2
3
4
5 - least important
Financial planning for the future & retirement
1 - most important
2
3
4
5 - least important
Everyday services (transferring money, savings and withdrawals etc.
1 - most important
2
3
4
5 - least important
Want to get access to someone to explain what I need
1 - most important
2
3
4
5 - least important
Other (please rank here and then specify below)
1 - most important
2
3
4
5 - least important
Other financial frustration
10) What do you value most in your financial services provider? Rank in order of importance: 1 = most important; 5 = least important
Ranking
Ease of access to wide range of services
1 - most important
2
3
4
5 - least important
Best value for money (level of charges and/or loan rates)
1 - most important
2
3
4
5 - least important
Quality and speed of service
1 - most important
2
3
4
5 - least important
Knowledge and advice available to you
1 - most important
2
3
4
5 - least important
Understanding of your specific circumstances and needs
1 - most important
2
3
4
5 - least important
Other (please rank here and then specify below)
1 - most important
2
3
4
5 - least important
Other valuable aspect
11) How do you like your financial services provider to engage or communicate with you? Rank in order of preference: 1 = most preferred; 5 = least preferred
Ranking
In person at the counter
1 - most important
2
3
4
5 - least important
Phone
1 - most important
2
3
4
5 - least important
Website / webchate
1 - most important
2
3
4
5 - least important
Email
1 - most important
2
3
4
5 - least important
Social media
1 - most important
2
3
4
5 - least important
Other (please rank here and then specify below)
1 - most important
2
3
4
5 - least important
Other preferred way to communicate
12) Do you have any other comments or feedback about your experience with Croí Laighean Credit Union that you'd like to share with us?
To be in with a chance to win €200 please enter your email or mobile number.
Your email or mobile will only be stored in conjunction with this competition.
Submit Survey
Back
Next
1) What is your age range?
*
Choose...
18-30
31-45
46-55
56-70
70+
2) What is your gender?
*
Choose...
Female
Male
Prefer not to say
Other
3) What is your marital status?
*
Choose...
Single
Married / Civil Partnership
Separated / Divorced
4) What is your employment status?
*
Choose...
In education
Unemployed
Employed
Retired
5) Why are you not a member of Croí Laighean Credit Union? (Tick all that apply)
No need to date
Not traditionally a credit union member
See it as an option for those who can't obtain banking services
Don't think it offers the range of services I need
Don't think it offers the level of digital services I need
Opening hours don't suit me
Don't want people in my community knowing my business
Credit Unions are too small and unstable
I don't know
6) With your current financial services provider, what are the most positive aspects of your interaction with them? (Tick all that apply)
Opening hours
Location of branches
Quality of branch facilities and privacy offered
Queuing duration
Standard of face-to-face member service
Loan application process / loan decision time
Loan repayment options
Standard of phone service
Range of services and products available
Digital access to services and products
Advice-based services (financial planning, pensions, insurance etc.)
I don't know
7) What financial frustrations do you face that you would like your financial services provider to help you with? Rank in order of importance: 1 = most important; 5 = least important
Ranking
Cash flow flexibility and budgeting month on month
1 - most important
2
3
4
5 - least important
Access to funds for big life events (housing, college fees etc.)
1 - most important
2
3
4
5 - least important
Financial planning for the future & retirement
1 - most important
2
3
4
5 - least important
Everyday services (transferring money, savings and withdrawals etc.
1 - most important
2
3
4
5 - least important
Want to get access to someone to explain what I need
1 - most important
2
3
4
5 - least important
Other (please rank here and then specify below)
1 - most important
2
3
4
5 - least important
8) What do you value most in your financial services provider? Rank in order of importance: 1 = most important; 5 = least important
Ranking
Ease of access to wide range of services
1 - most important
2
3
4
5 - least important
Best value for money (level of charges and/or loan rates)
1 - most important
2
3
4
5 - least important
Quality and speed of service
1 - most important
2
3
4
5 - least important
Knowledge and advice available to you
1 - most important
2
3
4
5 - least important
Understanding of your specific circumstances and needs
1 - most important
2
3
4
5 - least important
Other (please rank here and then specify below)
1 - most important
2
3
4
5 - least important
9) How do you like your financial services provider to engage or communicate with you? Rank in order of preference: 1 = most preferred; 5 = least preferred
Ranking
In person at the counter
1 - most important
2
3
4
5 - least important
Phone
1 - most important
2
3
4
5 - least important
Website / webchate
1 - most important
2
3
4
5 - least important
Email
1 - most important
2
3
4
5 - least important
Social media
1 - most important
2
3
4
5 - least important
Other (please rank here and then specify below)
1 - most important
2
3
4
5 - least important
10) Have you any other feedback on what might entice you to join Croí Laighean Credit Union that you'd like to share with us?
To be in with a chance to win €200 please enter your email or mobile number.
Your email or mobile will only be stored in conjunction with this competition. We will only contact you if you are a winner in the competition.
Submit Survey
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