In order to request a refund for your ONE Event booking please complete this form.
Terms & Conditions relating to refunds are as follows:
Cancellations are subject to a 7 day "cooling" period from when the booking was made where 100% Refund is available, this applies only to tickets purchased before 31st July 2020. After 7 Days the following structure will apply to cancellations:
Before 1st July 2020 - 25% Cancellation Fee applies
Between 1st-31st July 2020 - 50% Cancellation Fee applies
After 31st July 2020 - No Refunds.
All cancellations must complete this form before any decision is made on eligibility for a refund. In respect of Part-Payment Scheme cancellations the initial £10 handling fee is non refundable. Scheme refunds are calculated on the total amount payable, rather than the current amount received.
Substitutions must be made like for like (I.e. adult for adult place) this must also be received in writing via email or post by the booking contact before 31st July. Substitutions may incur a £5 admin fee per ticket.
Cancellations due to ill health or other extenuating circumstances may be eligible for a full refund or reduced fees. Please state the circumstances along with the request for cancellation. These will be handled on a case-by-case basis and ONE Event reserves the right to subject all cancellations to the fees stated above. Suitable proof of circumstances will be required in these instances. All requests for refunds must of been received by the 2nd September 2020.
If in line with these term's & condition's, you will be due no refund please do not complete this form. The amount refundable will be calculated by the ONE Event and confirmed by email before payment is arranged.