Best Nest Lets Ltd Tenant Maintenance Reporting Form
FORM IS NO LONGER IN USE : https://bestnest-maintenance.10ninety.co.uk/
Please type the address of the property where there is a problem
Which rooms are affected by the problem?
Please type your full name below
Please type your mobile phone number
Please describe the maintenance problem you have seen
Are you reporting a heating, hot water, water leak or electrical problem?
Heating/Hot water/Water Leak
Neither of the above
Details of Heating/Hot Water/Water Leak Problem
In this section of the form we will gather detailed information about any heating or hot water problem so that one of our engineers can isolate and rectify the problem as soon as possible. Please note : In many cases, we find tenant reporting hot water or heating problems where there are none so please use this form accurately and responsibly. Please note that where we provide heating in a building, it is not switched on permanently. Our policy is to keep all buildings warm, around 19dg Celsius. It is also the responsibility of the tenant to wear suitable clothing for the season.
What is the nature of the problem? (please tick any that apply)
No heating in building for over 12 hours
No hot water in the building for over 12 hours
No hot water in my ensuite shower for over 12 hours
No hot water in my ensuite taps for over 12 hours
Heating in the rest of the building, but no heating in my room for over 12 hours
There is a water leak damaging the property, no way to stop it
Where you are reporting heating and/or hot water problems covering the whole HMO building, please give the name of at least one other tenant who has seen the same problem. Without this data we will not be able to action your issue. Please type name below.
Name of other tenant who has seen this problem
Reporting Electrical Issues
Report the details of the power issue below
What type of electrical problem is it?
No power in my room
No power in the whole house
No power in the kitchen
Alarms blaring out in house (not just blipping due to low battery) but no fire at building
Alarm blipping every minute or so
Please tell us what time you are submitting this form.
We need to understand whether this is an out of hours call out or not..
What time band is it?
It is a weekday before 3.PM
It is a weekday after 3 P.M. and before 9 P.M.
It is the weekend, after 9 A.M and before 9 P.M.
None of the above
Status (Office use only)
Should be Empty: