Your right to access
You have a right to access information EMS holds about you. Information may be held in files or on computers.
How can you get access?
If you wish to request your personal information you can contact the EMS nominated Data Protection Officer (DPO). You will need to provide the following: -
- Your name;
- Any previous names;
- Your address;
- Driver No;
- Date(s) when you provided services to Prospect;
- What information you want to see/receive.
The DPO will need to confirm your identity and will then search for the information you’ve asked for. EMS aim to respond to all requests as quickly as possible.
Information will normally be sent by post, but you can arrange to collect it from EMS DPO and look through it in person. However, we will not be able to provide ANY information over the telephone.
What you cannot see
We will always give you as much information as we can in line with your request; however, we have an obligation to protect other individual’s privacy, so you will not be permitted to access personal information:
- About someone else unless they have given their consent in writing or it’s within the law to provide access;
- From another person who gave it in confidence, or whether its confidential to another person;
- That might lead to a person being harmed;
- That may be concerned with crime or is protected by legal professional privilege.
When you think a mistake has been made
If you realise that something, such as any of your personal details, has been wrongly recorded, it can easily be corrected and/or if you disagree with an opinion or with EMS version of events, please inform us:
- What you disagree with;
- Your opinion, account or version of what happened.
This will be recorded and included in the records, together with the original entry.
If you want to see your personal information, please write to: -
Data Protection Officer
EMS UK GROUP Ltd (EMS)
71-75 Shelton Street,
London, Greater London,
WC2H 9JQ
Email: sales@emslogistics.co.uk
Telephone: 01708 898925
REMEMBER, WE CANNOT GIVE OUT INFORMATION OVER THE TELEPHONE