Pilgrimage Feedback Form

We hope, very much, that you enjoyed your Pax Travel pilgrimage. At Pax we strive continually to improve and refine the service we provide. Only one group of people can tell us if we are succeeding: our clients. It would therefore be a huge help in our task if you could spare us a moment or two to complete this brief feedback report and let us know how we performed for you. Every form returned is analysed in detail so your contribution can make a real difference to the way we do things.

Name of Pilgrimage

Departure date of your pilgrimage

Day Month Year

Return date of your pilgrimage

Day Month Year

Please answer each of the questions below, by selecting the appropriate number. If the question doesn't apply to you please select: N/A.

How would you describe your overall level of satisfaction with your tour?

	1	2	3	4	5

1 is Unsatisfactory, 5 is Excellent

How good was the service you received from the Pax Office?

	1	2	3	4	5

1 is Unsatisfactory , 5 is Excellent

N/A

How useful was the presentation evening?

	1	2	3	4	5

1 is Unsatisfactory, 5 is Excellent

N/A

How accurate and informative were the final instructions?

	1	2	3	4	5

1 is Unsatisfactory, 5 is Excellent

N/A

What was the overall impression of the Tour Manager?

	1	2	3	4	5

1 is Unsatisfactory, 5 is Excellent

What was the quality of the local guides?

	1	2	3	4	5

1 is Unsatisfactory, 5 is Excellent

What was the quality of the coaches and drivers?

	1	2	3	4	5

1 is Unsatisfactory, 5 is Excellent

Name of first hotel. How was it?

	1	2	3	4	5

1 is Unsatisfactory, 5 is Excellent

N/A

Name of second hotel. How was it?

	1	2	3	4	5

1 is Unsatisfactory, 5 is Excellent

N/A

Name of third hotel. How was it?

	1	2	3	4	5

1 is Unsatisfactory, 5 is Excellent

N/A

Name of fourth hotel. How was it?

	1	2	3	4	5

1 is Unsatisfactory, 5 is Excellent

N/A

What was the quality of the meals included in your package?

	1	2	3	4	5

1 is Unsatisfactory, 5 is Excellent

What do you consider to be the overall quality of the content of the tour?

	1	2	3	4	5

1 is Unsatisfactory, 5 is Excellent

Did you go on any optional excursions?

YES NO

If YES, how would you rate the overall standard of the optional excursion(s)?

	1	2	3	4	5

1 is Unsatisfactory, 5 is Excellent

Please indicate whether you think the amount of free time was right?

Too Little

Just right

Too much

Amount of free time

N/A

What did you think of the venues for the religious services?

	1	2	3	4	5

1 is Unsatisfactory, 5 is Excellent

Do you consider the tour to have been good value of money?

	1	2	3	4	5

1 is Unsatisfactory, 5 is Excellent

Please tell us any particular highlights of the tour for you.

And any low points ... ?

Please add any further comments below (particularly if you felt you had to circle 1 or 5 / -2 or +2 in any of the above!)

Thank you for taking the time to complete this form. If you would like details of next year’s tours to be sent to you, please write your name, address and preferred destinations below:

Name:

Address

Street Address

Street Address Line 2

City State / Province

Postal / Zip Code Country

Preferred destinations:

Please note that this form is for feedback only, and is not to be used for registering a complaint.