Emergency Call Out Request for Existing Clients
Please fill out this form and we will respond to your call out. Some information is a requirement and some is not necessary - but the more information you give us, the more likely it is we can make an effective repair in one visit
Company Name
*
Best Contact Number
*
One that we can reach you on to book in.
Are you our Customer or a member of staff logging the call?
Customer
Staff Member
Person Logging the call - PWS Staff
*
First Name
Last Name
Site Contact
*
First Name
Last Name
Address
Street Address
Street Address Line 2
City
State / Province
Postal / Zip Code
Customers E-mail Address
Is the scale you are calling us out installed within a pit? (Weighbridge or pit scale)
Yes
No
If it is a Pit scale - has the pit and scale surround been checked for debris and been cleaned prior to this call being logged?
YES
NO
READ OUT TO CUSTOMER OVER THE PHONE
If we arrive on site and the fault is found to be related to debris in or around the scale / weighbridge - a 'cleaning' charge of £150 will apply to Pit Scales up to 2m x 2m and a charge of £250 for Weighbridges. Additional assistance may be required to lift a pit scale by way of fork lift and driver.
Scale Serial Number
*
Client Asset Number / Location
Make / Model if known
Capacity of scale
Brief Description of error
*
How urgent is the call out?
*
Please Select
Production Critical - Same Day
Urgent but not production critical - Next day
As and when in area (within a week)
Contract Level
*
Bronze - Callout, Hourly rate and parts chargeable.
Silver - Hourly rate and Parts Chargeable.
Gold - Labour Included - Parts Chargeable (unless wilfull damage)
All Inclusive
No Contract - One off - All chargeable.
Engineer Assigned to call out (PWS to complete)
*
Please Select
Alex
Scott
Adam
Connor
James
Please submit your call out by clicking the SUBMIT button. The next page is for PWS Internal use.
Submit
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Progress Notes
Job Status
Please Select
Awaiting Engineer to Attend
Engineer assessed - awaiting parts/quote acceptance
Asset in workshop for repair
Job Completed
Cause
Please Select
Machine fault - wear & tear
Operator error / damage
Warranty
Job closing notes
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AM/PM Option
Time off site
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Total Hours on site
Date job closed
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Year
Date Picker Icon
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