• Licence for Occupation of Aves Housing a Registered Provider Hostel, Specified Exempt Accommodation HB Regulation 75H Reference HB Circular A8/2014  & Service Charge Schedule

    Aves Housing (RP Reg. No. 4664), whose office is at 17 Bensham Rd Thornton Heath CR7 7AD (“The Landlord”) and the Licensee (Client Name) with Hostel address from the Licence Start Date to the Licence End Date.  This Licence to Occupy a Room in the Hostel replaces any previous agreement you have entered into for occupation at this Hostel. Move on accommodation is signposted not provided. Your assigned room is subject to change during the term of the licence and as such will NOT appear on this document.

    1 The Landlord permits the Licensee to occupy a Room in the hostel, occupation being by The Licensee only, and to use the Furniture & Furnishings, food. At the end of the term, this licence will continue on a periodic basis.  Facilities for preparing food will be provided and we will enter your room from time to time to check your wellbeing. 

    2 The Licensee shall pay to The Landlord: The amount in the Rent Breakdown Below. The Licensee is liable for all the gas, electric, water to the utility suppliers.

    3. You have been referred to us by a government department or a homeless organisation as requiring support to maintain your tenancy. As a Registered Provider (4664) in accordance with the Regulator of Social Housing, we offer as part of the tenancy and provided by us your landlord, Support & Supervision and will provide facilities for preparing food adequate to your needs. UC Housing Costs clients will not be provided with support or supervision.

    4. I give full authorisation my Local Council to share any and ALL information regarding my HB claim Appeals or Tribunals with representatives of Aves Housing and that for client HB purposes I confirm that I will keep the DWP and the council fully informed about any change of circumstance that could affect my benefits and that I currently reside at the (Hostel).  I confirm that this is my main and only residence.

    5. I agree to abide by the House Rules including allowing access to Aves Housing staff to observe and record the health and safety of my room www.aveshousing.org/hostel-rules and to engage with the Tenancy related support offered www.aveshousing.org/services/support 

  • !!!   YOU MUST FOLLOW THIS SOP   !!! 

    1. Obtain a Photo of the Client and Upload to Client Photo

    2. For UC clients obtain a good copy of the last UC Payment Breakdown. A photo from a phone may not be adequate. This may have been completed in the Viewing & Client Assessment form earlier. If so ignore this step

    Do not issue a licence for a client with zero UC income or UC that has not been processed

    3. For UC clients, complete a UC change of address on their Journal by first logging in and on the Home Page. This may have been completed on the Viewing & Client Assessment form earlier. if so ignore this step

    Select Report a Change in Circumstances

    Select Where you live and What it Costs

    Select Change then I have moved and then enter the Post Code

    Select the Correct Address

    Complete the Day you Moved from the Licence Start Date

    Select No Housing Costs because the council will pay the rent

    Submit this form

    Go to The Journal and take a copy the last journal entry which will be Where you live and what it costs. 

    Ensure that the name of the client is visible at the top right of the screen

    Upload a PDF of this with no spaces in the filename to UC Change of Address proof.

    4. Making an HB Claim by following the detailed notes below depending on the borough.  

    5. Print this Licence, ask your client to Sign it at the Hostel

    6. Give your client the keys and verify that they can Open the Doors and complete the Client Induction

    7. Make a PDF of the signed licence with no spaces in the filename and Upload this to "PDF of Signed Licence".

    8. Complete the HB Claim that you started earlier or the COA Email or Form

     If you have made a new HB application, make a PDF of the FULL CLAIM FORM. The Claim Summary is not adequate on its own as it will not have evidence of the answers to all the questions on the form such as giving them authority to provide information to us or backdating (this will be much more work later if there is a dispute and you may need to submit another HB claim and apply for backdating and it may be necessary to appeal the decision). Upload this to "PDF of HB Application". 

    9. Once complete select make a New HB Record, Submit and Submit the HB Manager form when it opens. Do not make changes to this form or re-submit after an HB Record has been made or you will make duplicate HB Records.

  • Only make a HB Manager Record when ALL tasks have been completed. Including Evidence sent to Council. For Croydon this is by Email 

  • For Borough of Bromley We are claiming HB through UC housing costs. We are not claiming HB from the council. A Change of Address must be made and the Housing Costs added to the COA form.  We are not providing Care, Support, or Supervision through the UC housing costs.

    Detailed Notes Below

    Your client is moving to Bromley and is exempt from the Benefit Cap.

    Bromley have restricted the rent.  In order for the service to be value for money, we will provide to clients in Bromley and Lewisham "Supported accommodation without care, support or supervision through the housing". We never provide Care Support or Supervision to any clients paid through Housing Benefit, only limited to Tenancy Sustainment. Other Support is funded outside the HB funding Scheme

    1. Clients that are not affected by the Benefit Cap are offered Accommodation.

    2. Clients apply for UC housing costs to help with housing because the following applies:

    they live in supported or sheltered accommodation
    they are not getting care support or supervision through their housing cost.
    3. Clients cannot apply for UC housing costs when they are living in supported accommodation with care support or supervision provided or they are living in temporary accommodation such as a B&B arranged by the council or they are living in a refuge for survivors of domestic abuse.

  • For Borough of Croydon 

    The client is moving into the borough? - Make a New HB claim. You will not be able to upload claim evidence (ID, Licence, Income) to this form. Save the form before you submit it so you have a copy of your Full Answers. Check the PDF of the downloaded HB claim by opening it to make sure it's ok. Then submit the form and save the confirmation, again as a PDF. Upload both the full claim and confirmation PDFs to this Record.

    The client is moving from our hostel in Croydon?  - don't make a New HB new claim.

    In both cases, because you cannot add documentation to the online form, send an email to croyhben@croydon.gov.uk with the ID, Signed license, Proof of income (usually UC payment as a PDF), UC change of address (again as a PDF). Save this email as a PDF and add to this record

    Link to Council website to make an HB application for Croydon

  • For Borough of Enfield Make a NEW HB claim and add all documents to the online claim form. Just before you submit save the form as a PDF then upload it to this form.  When you submit save the confirmation screen and a PDF and upload to this form. Do not send a COA to the council

    Link to make an HB Application for Enfield

     

    Detailed notes for making an HB claim to Enfield council

    The link above will bring you to Welcome to better off Enfield.  Click on "Access and track" in red under your money to "Use the calculator to find out what benefits you are entitled to". Sign for your client or, if your client does not already have an Enfield Connected account make on with Create an Account (Click Register). 

    Once you have registered the client will get a confirmation email from Enfield.  Get them to follow the instructions on this email to complete the registration. Then Sign in to Enfield Connected using the email and password you created to start the benefits calculator.  Complete this and then complete the HB Application BUT DO NOT submit until you have uploaded all documents including ID, Licence, UC COA. Save it before you submit and upload to this form. Once all documents have been uploaded save again and then submit and save. We save many times because sometimes the council's websites do not let you save a copy of the answers after you have submitted them.

  • For Borough of Greenwich Make a NEW HB claim and add all documents to the online claim form. Just before you submit save the form as a PDF then upload it to this form.  When you submit save the confirmation screen and a PDF and upload to this form. Do not send a COA to the council

    Link to make an HB application to Greenwich

  • For Borough of Lambeth Make a NEW HB claim and add all documents to the online claim form. Just before you submit save the form as a PDF then upload it to this form.  When you submit save the confirmation screen and a PDF and upload to this form. Do not send a COA to the council

    Link to make an HB application to Lambeth

  • For Borough of Lewisham We are claiming HB through UC housing costs. We are not claiming HB from the council. A Change of Address must be made and the Housing Costs added to the COA form.  We are not providing Care, Support, or Supervision through the UC housing costs.

    Detailed Notes Below

    Your client is moving to Lewisham and is exempt from the Benefit Cap.

    Lewisham borough have restricted the rent.  In order for the service to be value for money, we will provide to clients in Bromley and Lewisham "Supported accommodation without care, support or supervision through the housing". We never provide Care Support or Supervision to any clients paid through Housing Benefit, only limited to Tenancy Sustainment. Other Support is funded outside the HB funding Scheme

    1. Clients that are not affected by the Benefit Cap are offered Accommodation.

    2. Clients apply for UC housing costs to help with housing because the following applies:

    they live in supported or sheltered accommodation
    they are not getting care support or supervision through their housing cost.
    3. Clients cannot apply for UC housing costs when they are living in supported accommodation with care support or supervision provided or they are living in temporary accommodation such as a B&B arranged by the council or they are living in a refuge for survivors of domestic abuse.

  • For Borough of Merton Make a NEW HB claim and add all documents to the online claim form. Just before you submit save the form as a PDF then upload it to this form.  When you submit save the confirmation screen and a PDF and upload to this form. Do not send a COA to the council

    Link to make an HB application to Merton

  • For Borough of RBKC Make a NEW HB claim and add all documents to the online claim form. Just before you submit save the form as a PDF then upload it to this form.  When you submit save the confirmation screen and a PDF and upload to this form. Do not send a COA to the council

    Link to make an HB application to RBKC

  • For Borough of Sutton Make a NEW HB claim and add all documents to the online claim form. Just before you submit save the form as a PDF then upload it to this form.  When you submit save the confirmation screen and a PDF and upload to this form. Do not send a COA to the council

    Link to make an HB application to Sutton

  • For Borough of Wandsworth Make a NEW HB claim and add all documents to the online claim form. Just before you submit save the form as a PDF then upload it to this form.  When you submit save the confirmation screen and a PDF and upload to this form. Do not send a COA to the council

    Link to make an HB application to Wandsworth

  • Total Rent this is the total rent Including Ineligible Service Charges.

    Ineligible Service Charges are things like personal gas, electric and water and are not part of HB.

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  • HB Notes

    This information will be added to the HB Manager. Your should add who has agreed to complete the HB application, or who will send any information to the council regarding this move. If the client has now moved in, have they got their keys, completed induction etc.

  • HB Notes: Special Characters  & ? : ; @  will NOT allow you to make a HB Record

  •  Details of the Tenancy Related Support Offered

    You will be offered support around (but not limited to) the following areas:  

    A risk and needs assessment & support plan that is regularly reviewed.  Supervision in your project at least once a month. Contact at least every 14 days.  Help to claim and manage housing and other benefits, fulfilling tenancy conditions and developing housing management skills.  Assistance with Maintaining the Health and Safety of the Building through monthly onsite meetings.  Assisting with arranging minor repairs to equipment and appliances.  Advising service users on the use/maintenance of domestic equipment and appliances.  Arranging adaptations in connection with the tenant’s disability.  Advising and assisting with Housing related matters, i.e. rent, Benefit claims, antisocial behaviour issues and neighbour and tenancy disputes etc.  Assistance with Budgeting Advice and Assistance.    Signposting and keeping appointments at GP, dentist, optician services, Substance Misuse & Mental Health.  Tenancy support including budgeting for move on and assistance to obtain ID, open a bank or Credit Union account.

    Life skills development such as advice & guidance, filling in forms,  helping you develop social skills through house meetings and group interaction and support with moving on into independent accommodation and job searching.  Dietary Advice is given.  General wellbeing- reconnecting family, joining a gym, religious services.  Assisting with employment, and help with organising eventual move on to independent accommodation.  You will also be able to get involved with the organisation including involvement on our RSL recognised Tenant Panel.  Failure to engage with these services can result in the ending of the licence.

    A 24-hour concierge service. The service operates 365 days per year. This service provides for onsite concierge staff and a rapid response team to assist any emergency issues that require preventative action or a quick resolution to protect the property and maintain tenancies. 

    Hostel Rules 

    The Licensee has read and agrees to the terms of this licence and will abide by the conditions of the Hostel Rules including reference to: Any illegal activity.  Antisocial behaviour.  Loud music.  Guests past 9 pm. Smoking in the hostel. Failure to recycle waste.  Failure to join a Credit Union. Not saving for your move on.  Adding or removing or Beds Furniture or cluttering your room.  If we suspect illegal activity in the Hostel we reserve the right to search your room in your presence.  Any of the above may result in an immediate termination of your licence and disposal of any items left in your room after 48hrs. 

    Service Charges: You and the other occupants of the hostel are responsible for the utilities as agreed in the pre-tenancy document. Aves Housing will not be responsible for any Gas Electric or Water bills for your hostel. Housing Benefit does not include such payments and Aves Housing is strictly forbidden according to DWP Rules from contributing from Housing Benefit payments. We will support you and the other occupants in managing these payments. This may include notifying the utility company that you are the bill payer.  www.aveshousing.org/hostel-rules

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  • ID can be any of the following:

    Birth certificate;   

    UK Passport (current and valid);  

    EU Passport or EU national identity card (current and valid);  

    Citizen Card;  

    Full or provisional driving licence (photo card or paper);

    Residence permit;   

    Alien's registration certificate;   

    Immigration and National Directorate travel document, standard acknowledgement letter (SAL 1or2) or Application Registration Card (ARC);   

    Prison Release - Photo ID ;   

    National Insurance number card (not handwritten);   

    Bank statement (recent) last three months

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  • UC or Other Benefits Documents:  If UC Income is Zero DO NOT ISSUE A LICENCE

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  • This Licence has been Archived as was created in Error and removed by Compliance

  • !...VERY IMPORTANT YOU READ THIS...!

    You have scanned a Licence, Made an HB Application or COA and Updated the UC or Benefits Department. 

    When you submit this form you will then enter an HB Record. Please complete this form to complete this process

  • You will need to upload 4 Documents in order to PRINT this form

    1. Proof of ID

    2. Proof of National Insurance Number

    3. Proof of UC or other benefits

    4. Proof of UC Change of Address

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