Details of the Tenancy Related Support Offered
You will be offered support around (but not limited to) the following areas:
A risk and needs assessment & support plan that is regularly reviewed. Supervision in your project at least once a month. Contact at least every 14 days. Assistance to claim and manage housing benefits, fulfilling tenancy conditions and developing housing management skills. Assistance with Maintaining the Health and Safety of the Building through monthly onsite meetings. Assisting with arranging minor repairs to equipment and appliances. Advising service users on the use/maintenance of domestic equipment and appliances. Arranging adaptations in connection with the tenant’s disability. Advising and assisting with Housing related matters, i.e. rent, Benefit claims, antisocial behaviour issues and neighbour and tenancy disputes etc. Assistance with Budgeting Advice and Assistance.
Signposting to GP, dentist and optician services, Substance Misuse and Mental Health. Tenancy support including budgeting for move on and assistance to obtain ID, open a bank or Credit Union account.
Life skills development such as advice & guidance, helping you develop social skills through house meetings and group interaction and support with moving on into independent accommodation and job searching. Dietary Advice is given. General wellbeing- reconnecting family, joining a gym, religious services. Assisting with employment, and help with organising eventual move on to independent accommodation
You will also be able to get involved with the organisation including involvement on our RSL recognised Tenant Panel. Failure to engage with these services can result in the ending of the licence.
A 24-hour concierge service. The service operates 365 days per year. This service provides for onsite concierge staff and a rapid response team to assist any emergency issues that require preventative action or a quick resolution to protect the property and maintain tenancies.
The Licensee has read and agrees to the terms of this licence and will abide by the conditions of the Hostel Rules including reference to:
Any illegal activity. Antisocial behaviour. Loud music. Guests past 9 pm. Smoking in the hostel. Failure to recycle waste. Failure to join a Credit Union. Not saving for your move on. Adding or removing or Beds Furniture or cluttering your room. If we suspect illegal activity in the Hostel we reserve the right to search your room in your presence. Any of the above may result in an immediate termination of your licence and disposal of any items left in your room after 48hrs.
Service Charges: You and the other occupants of the hostel are responsible for the utilities as agreed in the pre-tenancy document. Aves Housing will not be responsible for any Gas Electric or Water bills for your hostel. Housing Benefit does not include such payments and Aves Housing is strictly forbidden according to DWP Rules from contributing from Housing Benefit payments. We will support you and the other occupants in managing these payments. This may include notifying the utility company that you are the bill payer.