• Complaint Form

    This form was updated on 8 Aug 20 and will be reviewed by the 8 Aug 21.

    This form is for you to let us know about something you are unhappy about.  It is an opportunity for us to improve our service for all clients. If you are unsure how to complete this form Contact:

    Head Office: 020 8412 7501

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  • !!! Important Please Read !!!

    Please do not use ? or &  in your complaint

    This form uses a hyperlink generated by your replies to produce a complaint resolution form.  It is this form that the staff see and work on to work towards a resolution of your complaint.

    ? and & are special characters used in the generation of this form. Using these characters will not allow the resolution form to be generated automatically. Your complaint will need to be edited to remove these characters and will lead to delays in resolving your complaint.

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  • Your Complaint will be recieved and investigated by Winsome Chambers.

    You will be contacted within 28 days of sending this communication.

    If you are unhappy with the response you can escalate this by contacting the Homes and Community Agency or your local council.

    Homes and Communities Agency Website

    https://www.gov.uk/government/organisations/homes-and-communities-agency

  • !!! Important Please Read !!!

    Please check your submission to ensure you have not used  ? or & 

    This will not allow the resolution form to be generated automatically and will lead to delays in resolving your complaint

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