Phelan Construction Customer Feedback Form

Your Name*

First NameLast Name
Email*
Date*

DayMonthYear
Project*
On a score of 1-10 please indicate as feedback to enable us to improve our service and work. Feedback, no matter how good or bad, gives us the chance to improve, correct or implement better work practices.

Tender submission and pre-construction service*

	1	2	3	4	5	6	7	8	9	10

1 is Totally Dissatisfied, 10 is Totally Satisfied

Communication before, during & after project*

	1	2	3	4	5	6	7	8	9	10

1 is Totally Dissatisfied, 10 is Totally Satisfied

Execution of works to the agreed programme*

	1	2	3	4	5	6	7	8	9	10

1 is Totally Dissatisfied, 10 is Totally Satisfied

Health & safety conduct and performance*

	1	2	3	4	5	6	7	8	9	10

1 is Totally Dissatisfied, 10 is Totally Satisfied

Selection and performance of subcontractors*

	1	2	3	4	5	6	7	8	9	10

1 is Totally Dissatisfied, 10 is Totally Satisfied

Quality of the workmanship*

	1	2	3	4	5	6	7	8	9	10

1 is Totally Dissatisfied, 10 is Totally Satisfied

The experience at completion and handover*

	1	2	3	4	5	6	7	8	9	10

1 is Totally Dissatisfied, 10 is Totally Satisfied

Final account and it's delivery to you*

	1	2	3	4	5	6	7	8	9	10

1 is Totally Dissatisfied, 10 is Totally Satisfied

The service provided post completion*

	1	2	3	4	5	6	7	8	9	10

1 is Totally Dissatisfied, 10 is Totally Satisfied

Overall impression of Phelan as a provider of building and construction services*

	1	2	3	4	5	6	7	8	9	10

1 is Totally Dissatisfied, 10 is Totally Satisfied

Final Thoughts
Is there anything that frustrated you about working with Phelan and how could we fix it?*
Are there any Phelan team members that you would like to recognise as providing great service & why?*
Any further comments*
Would you recommend Phelan Construction to others?*

YesNo
Client Signature*
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