Terms and Conditions- PLEASE READ CAREFULLY
A 20% non-refundable deposit is required at the time of booking in order to secure the date and requested services / items.
If any details on your booking form or final Invoice are incorrect then please inform us as soon as possible.
Ivory White Events NE Ltd will only accept changes to a booking from the lead name that made the booking.
Any bookings that are not carried out due to incorrect information on the booking form will still require full payment. The final total number of chair covers and organza sashes required for your booking must be communicated to us at least 14 days prior to the event. Ivory White Events NE Ltd recognizes that in certain circumstance numbers of chair covers and organza sashes required may change at the last moment. We will allow for slight adjustments to your original estimate, however, we cannot guarantee that sudden increases in numbers at the last moment can always be accommodated for. The final invoice is calculated on the final number of chair covers and organza sashes required.
Please note that any cancellation by the customer with less than 2 weeks prior to the event will, still require full payment of the monies outstanding. Cancellation outside of this time by customers does not require additional payment; however, all paid deposits are non-refundable. You do have a 14 day cooling off period from the date that the initial deposit has been taken. Any monies paid after this time period are non refundable.
Lost & Damaged Items
We will collect all items used to dress your event the morning after your event and therefore all items must be available for collection. Any lost or damaged items are notified immediately to you the customer and an invoice reflecting the replacement value of said items, will be issued within 7 days of the event concluding.
Replacement costs for items are as follows: Chair covers are £10.00 per cover and £3.00 per sash. Table Linen: £20.00 per cloth. Table Centrepieces: £25.00 per item. Post Boxes: £100 per box. Sweet Cart: £500.00. Sweet cart items (jars, scoops, tongs) £10 per item. Starlight Backdrop: £1000.00. Other Starlight items: £500.00. Floral Archway: £200.00. Artificial Trees: £50.00 per tree. 4ft illuminated LOVE letters: £1000.00. You the customer are solely responsible for all items hired from Ivory White Events NE Ltd before, during and after use. Ivory White Events NE Ltd will collect all hired items within 24 hours of the event concluding.
The maintenance of all hired items is included in the price of the service. Ivory White Events NE Limited recognize that during the course of the event, the chair covers and sashes will be subjected to accidental staining through foodstuffs, beverages and polish marks from shoes. Ivory White Events NE Ltd accept this to be inevitable. If our items have been subjected to irreparable damage through being ripped and torn, burnt with cigarettes, damaged with candle wax and excessively damaged through other means, then you the customer will be liable for the replacement cost of said items. At all times during your event the hired items remain the property of Ivory White Events NE Ltd
All outstanding payments are due 2 weeks prior to your event and without this payment, Ivory White Events NE Ltd cannot dress your event. It is the lead contacts responsibility to ensure that all payments have been sent and received by Ivory White Events NE Ltd.
Payment of your deposit and signature on your booking form, is deemed as you having read, understood and accepted the terms and conditions of hire. Please do not hesitate to contact Ivory White Events NE Ltd if you require clarification on any of the above terms and conditions.
I declare that I have read, understood and agree to the terms and conditions of hire and that I shall be responsible for all hired items. Ivory White Events NE Ltd will not accept booking forms from customers that have not signed the terms and conditions declaration.