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  • Reporters Email will be sent updates of how the Repair is progressing

  • Double Check the Days to Repair. For Contractor Jobs it may be emergency 1 day repair

  • Document last reviewed 10 Aug 2020. Next Doc Review 10 Aug 2021.

    Our Repair schedules are based on The Secure Tenants of Local Housing Authorities (Right to Repair) Regulations 1994. We aim to complete these repairs within the following prescribed periods.

    Right to Repair does not apply to repairs over £250.

    Prescribed Period: 1 working day

    Total loss of electric power
    Unsafe power or lighting socket, or electrical fitting
    Total loss of water supply
    Total or partial loss of gas supply
    Blocked flue to open fire or boiler
    Total or partial loss of space or water heating between 31st October and 1st May
    Blocked or leaking foul drain, soil stack, or (where there is no other working toilet in the dwelling-house) toilet pan
    Toilet not flushing (where there is no other working toilet in the dwelling-house)
    Leaking from water or heating pipe, tank or cistern
    Insecure external window, door or lock

    Prescribed Period: 3 working days

    Partial loss of electric power
    Partial loss of water supply
    Total or partial loss of space or water heating between 30th April and 1st November
    Blocked sink, bath or basin
    Tap which cannot be turned
    Loose or detached bannister or handrail
    Rotten timber flooring or stair tread

    Prescribed Period: 7 working days

    Leaking roof
    Door entryphone not working
    Mechanical extractor fan in the internal kitchen or bathroom not working

     

    All other repairs and improvements that do not fit within the 1,7,14 day repair type should be logged as Non-Right to Repair Act Repairs.

     

    Non-Right to Repair Act Repairs: Up to 14 Days

    Changing locks when clients vacate
    Providing kitchen equipment
    Removing rubbish Provide and repair Furniture including chest of drawers, wardrobe beds etc

    Other jobs that are not Strictly a Repair are Logged as Support and provided by the LHT Support staff 

     

    Support - Aim for same-day completions

    Change and provide light bulbs
    Assisting clients to clean bins and provide kitchen recycle bins
    Provide minor kitchen equipment - toaster, kettle, utensils etc.
    Provide Vaccum Cleaner
    Provide bedding
    Other jobs of a similar nature

     

    Catagory:  Only Choose GLETS Right To Repair Act Job if listed above

    Rubbish Removal or a new Wardrobe, curtains are not Right to Repair

  • Moderators Email

    Enter the Email for ther person monitoring the progress of this repair. This could me a Support Worker or Maintenance Supervisor etc. 

  • Time to Repair: Enter the total time in hours that this job took to complete 

  • Notes: Add what you want to be done. Maintenance staff will keep this updated and you will receive regular email updates including when this job was completed

  • Photo of Repair Reported: Adding a photo will get your repair fixed much quicker

  • Stage: For a new job select Current

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  • Error: You must select a Category to continue

  • This job has been marked as completed.

    Please add the Total Repair Time that this job took to complete rounded to the nearest half hour.

    This will be used to validate your work day activity.

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