Reporters Email will be sent updates of how the Repair is progressing

Double Check the Days to Repair. For Contractor Jobs it may be emergency 1 day repair

Document last reviewed 10 Aug 2020. Next Doc Review 10 Aug 2021.

Our Repair schedules are based on The Secure Tenants of Local Housing Authorities (Right to Repair) Regulations 1994. We aim to complete these repairs within the following prescribed periods.

Right to Repair does not apply to repairs over £250.

Prescribed Period: 1 working day

Total loss of electric power
Unsafe power or lighting socket, or electrical fitting
Total loss of water supply
Total or partial loss of gas supply
Blocked flue to open fire or boiler
Total or partial loss of space or water heating between 31st October and 1st May
Blocked or leaking foul drain, soil stack, or (where there is no other working toilet in the dwelling-house) toilet pan
Toilet not flushing (where there is no other working toilet in the dwelling-house)
Leaking from water or heating pipe, tank or cistern
Insecure external window, door or lock

Prescribed Period: 3 working days

Partial loss of electric power
Partial loss of water supply
Total or partial loss of space or water heating between 30th April and 1st November
Blocked sink, bath or basin
Tap which cannot be turned
Loose or detached bannister or handrail
Rotten timber flooring or stair tread

Prescribed Period: 7 working days

Leaking roof
Door entryphone not working
Mechanical extractor fan in the internal kitchen or bathroom not working

 

All other repairs and improvements that do not fit within the 1,7,14 day repair type should be logged as Non-Right to Repair Act Repairs.

 

Non-Right to Repair Act Repairs: Up to 14 Days

Changing locks when clients vacate
Providing kitchen equipment
Removing rubbish Provide and repair Furniture including chest of drawers, wardrobe beds etc

Other jobs that are not Strictly a Repair are Logged as Support and provided by the LHT Support staff 

 

Support - Aim for same-day completions

Change and provide light bulbs
Assisting clients to clean bins and provide kitchen recycle bins
Provide minor kitchen equipment - toaster, kettle, utensils etc.
Provide Vaccum Cleaner
Provide bedding
Other jobs of a similar nature

 

Catagory:  Only Choose GLETS Right To Repair Act Job if listed above

Rubbish Removal or a new Wardrobe, curtains are not Right to Repair

Client Risks: Enter the potential RISKS posed to maintenance staff by your clients if applicable 

Moderators Email

Enter the Email for ther person monitoring the progress of this repair. This counld me a Support Worker or Maintenance Supervisor etc. 

Notes: Add what you want to be done. Maintenance staff will keep this updated and you will receive regular email updates including when this job was completed

Photo of Repair Reported: Adding a photo will get your repair fixed much quicker

Stage: For a new job select Current