Document last reviewed 11 Sep 2018. Next Doc Review 11 Sep 2019.
Our Repair schedules are based on The Secure Tenants of Local Housing Authorities (Right to Repair) Regulations 1994. We aim to complete these repairs within the following prescribed periods.
Right to Repair does not apply to repairs over £250.
Prescribed Period: 1 working day
Total loss of electric power
Unsafe power or lighting socket, or electrical fitting
Total loss of water supply
Total or partial loss of gas supply
Blocked flue to open fire or boiler
Total or partial loss of space or water heating between 31st October and 1st May
Blocked or leaking foul drain, soil stack, or (where there is no other working toilet in the dwelling-house) toilet pan
Toilet not flushing (where there is no other working toilet in the dwelling-house)
Leaking from water or heating pipe, tank or cistern
Insecure external window, door or lock
Prescribed Period: 3 working days
Partial loss of electric power
Partial loss of water supply
Total or partial loss of space or water heating between 30th April and 1st November
Blocked sink, bath or basin
Tap which cannot be turned
Loose or detached bannister or hand rail
Rotten timber flooring or stair tread
Prescribed Period: 7 working days
Door entryphone not working
Mechanical extractor fan in internal kitchen or bathroom not working
All other repairs and improvements that do not fit within the 1,7,14 day repair type should be logged as Non Right to Repair Act Repairs.
Non Right to Repair Act Repairs: Up to 14 Days
Changing locks when clients vacate
Providing kitchen equipment
Removing rubbishProvide and repair Furniture including chest of drawes, wardrobe beds etc
Other jobs that are not Strictly a Repair are Logged as Support and provided by the LHT Support staff
Support - Aim for same day completions
Change and provide light bulbs
Assisting clients to clean bins and provide kitchen recycle bins
Provide minor kitchen equipment - toaster, kettle, utensills etc.
Provide Vaccum Cleaner
Other jobs of a simular nature