Price First Taxis Ltd

Telephonist/Controller required for busy Taxi office.

Applicants should be well presented with good communication skills. Reasonable knowledge of the area would be an advantage but isn’t essential. The applicant would also need to be computer literate with a reasonable spelling ability. Experience in a taxi environment would be an advantage but isn’t essential, training will be given to the successful applicant.
You will need to be flexible with your shifts as you may be required to work days, evenings, weekends and bank holidays.

Job Role

We are currently seeking a very confident, well presented and professional member of staff to add and enhance our team at Price First Taxis Ltd.

The role available is in a very challenging aspect of the service industry, within Torbay.

Initially the position available is for a telephonist, you would be required to take bookings affectively and efficiently while still maintaining a high standard of service that has become expected of our staff.
Successfully taking bookings is not as easy as it sounds, it requires good listening skills to ensure you obtain the correct information, also knowing the questions to ask so to extract all the relevant information whilst maintaining a professional service. Being able to control the call is essential.

In this industry you meet people from all walks of life, and with our headquarters being within the Babbacombe area we tend to get a number of elderly people booking taxi's at the front desk, as well a high percentage on the phone. Good people skills would be a real asset.

Even though your main activities will primarily be answering phone calls, and dealing with the general public, you will also on occasion be required to handle money.
In addition to the above tasks, all staff will be required to keep the working environment clean and safe, so it is expected of all employees to contribute towards these tasks.

Name*

First NameLast Name

Address*

Street Address

Street Address Line 2

City

Post Code

Contact Number*

E-mail*

Briefly outline your relevant skills and experience... *

What times during the week are you available? (Please select multiple answers)*

DaysEveningsNightsWeekends

Are there any times or dates you cannot work?*

Area Knowledge*

GoodAveragePoor

Computer Skills*

GoodAveragePoor

Why have you applied for a job at Price First Taxis?

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Give an example of when you have worked under pressure...

What are your best qualities as a person?

Information in support of your application. Please include any skills and experience you have acquired that can support this application whether within the working environment or outside.*

Do you consider yourself to have a disability? *

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If yes please tell us if there are any ‘reasonable adjustments’ we can make to assist you in your application or with our recruitment process

Do you need a work permit to work in the UK? *

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When can you start work for us?*

MonthDayYear

ASAP

Its only you and the controller working the phones, suddenly the phones are ringing off the hook, an elderly customer walks into the office and waits to be served by the window, your manager decides its a good time to give you some photo copying to do, you also have an email booking waiting to be responded too. Organise them into priority, what will you deal with first?

	First	Second	Third	Fourth
Answering the phones
Serve the elderly customer
Start Photocopying
Reply to email

Its only you and the controller working the phones, the controller pops to the toilet, the phone rings, it's a driver who wants to ask a question about a previous job he did, another line rings, what do you do?

	Tick the correct options
Stay on the phone and help the driver
Ask the driver to ring back and hang up, so you can answer the other calls
Leave the phones the controller will be back soon

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References

Please give the names and addresses of two persons as referees - other than your present employer or relatives - who we can approach now for references. No approach will be made to your present or previous employers before an offer of employment is made.

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Date*

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Do you give us permission to hold your details on file, this won’t be shared with any third party, and stored securely for the company’s future use. Your application will be kept on file for no longer than 12 months.

Price First Taxis Ltd

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