Emergency

If there is a fire at the property under no circumstance should you try to put it out yourself.

You must immediately evacuate the property and then contact the emergency services to report the fire. After that you must contact us by telephone

Emergency

If you have a gas leak or you can smell gas you must immediately evacuate the property and then contact National Grid Gas Emergency Service on 0800 111 999.

After that you must report this issue both through this system and by telephone

 

Alarms

Smoke alarms and carbon monoxide alarms can be mains powered or battery powered. If your alarm is battery powered and is not functioning correctly please check that whether the batteries require replacement before reporting your issue. The replacement of alarm batteries is often an occupier's responsibility. Please check the terms of your agreement to identify who is responsible for replacing alarm batteries in your property.

So that your problem is dealt with as quickly as possible please provide us with as many of the details as possible for the affected appliance. Please include the appliance type, make, model and serial number (if possible). Please also provide an outline of the problem and describe any warning lights or unusual sounds.