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My Qualification

I need help with:

Find a centre
We have thousands of schools, colleges and training providers around the world that are approved to offer our qualifications, collectively we call these ‘centres’. If you require a list of centres that offer our qualifications, please follow the instructions below:

For studying BTEC, Edexcel or LCCI qualifications outside of the UK:

Find an international centre

To become a Private Candidate and sit GCSE or A-Level exams within the UK:

Find a UK Private Candidate centre

If you wish to complete a BTEC qualification within the UK please tell us what qualification(s) you are interested in using the form below.

If you have found a centre advertising our qualifications and you would like confirmation that they are approved by us, please complete the form below using the ‘Additional information/Centre details’ box to provide us with information on the centre such as their name and website address:

If you wish to know your candidate/registration number then please contact the centre where you studied and they will be able to provide you with these details.

If it has been more than 5 years since you studied or the centre where you studied has closed, please complete the form below.

If you are studying one of our academic qualifications as a private candidate, your exam centre may ask you for the entry and/or cash-in codes for the papers you’re completing.

You can find this information in the ‘Codes’ appendix of the specification. You can get further guidance from a tutor or administrator within your school, college or training provider.

Find the course specification

Published Resources
You can find all of the support materials we publish for our courses in the ‘qualification’ areas of our website. Please note that the Students team are unable to recommend resources for your studies or answer subject specific queries.

Find support materials

You’ll need to select your qualification from the ‘Find a qualification’ section and then select the subject you are studying from the next menu. This will load a new page with tabs for:

• The specification
• Course materials
• Published resources

Past papers are a handy way to check the level of the questions you’ll need to answer in an exam - making them a great revision tool. All exam papers more than 9 months old are available for students to download, but more recent exam papers are password protected and are only available to Pearson approved exam centres. This is to ensure that teachers have material to use for mock exams.

Download past papers

If you want a copy of a password protected exam paper, you'll need to ask your school or college for a copy.

You can find answers to many of the most common ResultsPlus Direct questions on our FAQs page. If this information doesn’t answer your question, please contact us using the details below:

View FAQs

Our contact details
Our Learner Support helpdesk is open 09:00 a.m. - 6:00 p.m. (UK time) Monday to Friday, excluding bank holidays. You can email us at: students@pearson.com

We've created a number of support pages to help you understand your results and how we assess your work:

Understanding onscreen, on-demand test results
Understanding marks and grades
Converting marks, points and grades
Calculating your overall BTEC grade

Post results services

You can find information about our review of marking and access to script services, including how much they cost and deadlines for applying on our support pages.

View post results services

If you are unhappy with the marks/grades you have received then post results services can be requested through your school or college. If you are a private candidate and your exam centre won't apply on your behalf, you can apply to us directly by selecting ‘Next’ below.

Please note that we are unable to discuss marks, grades or enquiries about results outcomes with individuals. Similarly, if your school or college has told you that they are unable or unwilling to request a review of moderation for controlled assessment or coursework, we cannot overturn this decision.

Our contact details

Our Learner Support helpdesk is open 09:00 a.m. - 6:00 p.m. (UK time) Monday to Friday, excluding bank holidays. You can email us at students@pearson.com

Information about certificates

BTEC, EDI and LCCI certificates are usually printed within 6 weeks of you completing the course. Edexcel certificates take a little longer to print to allow students to apply for post results services first.

Once we've printed your original certificate, it's sent to your school, college or training provider. They will keep hold of it for 12 months to give you time to collect it.

If more than 12 months have passed and your school, college or training provider no longer have your certificate, you can apply for a replacement or a certifying statement of results by completing our online application form.

Apply for copy of results certificate

Replacement certificates and confirmation of results

You can request confirmation of your results or a replacement certificate by completing our online application form. Costs for this service start at £43.

Apply for copy of results certificate

This fee includes a charge for locating your record within our archive and therefore, we're not able to confirm whether or not we hold your results without you submitting an application.

If you're not sure if you completed your qualification with us, you could try getting in touch with friends from your class to see if they have their certificates, or contacting your school or college.

Application tracking

Once you've completed an application for either a replacement certificate document or for us to send your results to a third party, you can check the status of your order on the tracking page. In order to track your request you will need the application number provided to you in the confirmation email.

Track my certificate

The stages your application will go through will depend on the qualification you completed. It is not unusual for applications to stay at 'new request' for several days, depending on the volume of applications we're working through.

If your application has reached the 20 working day service level (or 5 working days for priority applications) please be patient, the Students team will not be able to offer you any additional information to that shown on the tracking page.

Incorrect personal information

We can correct errors, such as misspelled names, very quickly but you need to speak to the exams officer or administrator at your school, college or training provider to request any changes.

The information printed on your certificate is given to us by your school, college or training provider during registration, therefore, requests for changes must come from an administrator at the centre where you studied.

Complaints about Pearson exams
If you are concerned about an aspect of one of our assessments your teacher is in the best position to guide you. If they feel they need to formally raise your concerns with us, they can do so on behalf of all students at your school, college or training provider.

Why do I need to talk to my teacher about concerns with a Pearson assessment?
We take the integrity of our qualifications very seriously and review all feedback we receive about our assessments.

Where an issue is identified with an exam or other assessment that we've set, we work with our examiners to ensure that no students are unfairly advantaged or disadvantaged. We do this by carefully monitoring students' responses during the marking and by setting grade boundaries that make sure you're fairly rewarded for your performance.

Find out more about how we mark work and set grade boundaries to take into account the difficulty of an exam.

This means that we can't comment on concerns until all of the work has been marked and results have been released, making it very difficult to respond to you within a reasonable timeframe, therefore, instead of responding to individual students or parents raising concerns about an assessment, we publish information on our student updates page and share the details of any actions we've taken to our centres who can share the information with you.

Read our updates to students

Complaints about marking and grading

When students or parents contact us we can’t share specific information about results because we don’t hold enough information to verify your identity. This means that if you are unhappy with your results or feel that they are incorrect, your teacher is in the best position to help you. They will be able to clearly explain the options available and can contact us on your behalf if necessary.

 

I'm a private candidate - are the rules different?
Yes. Although private candidates often find it easier to speak to their school, college or training provider about their results, they can contact Pearson directly to request post-results services like a ‘review of marking’ or to request a marked copy of their exam paper. If a private candidate is unhappy with the outcome of a review of marking, they can also appeal our decision without going through their exam centre.

 

Why can’t I have my coursework or controlled assessment re-moderated?
Coursework and controlled assessments are internally marked by your teacher and then the work is externally moderated by Pearson. If your teacher marked the work incorrectly, this is picked up during the moderation process and marks are adjusted accordingly.

 

If your teacher's marks were adjusted, only your school, college or training provider can request work to be re-moderated. This is because if a re-moderation is requested, all work must be resubmitted and any changes will affect all students registered at your centre for that particular subject.

Who determines the rules around marking and re-marking assessments?
Pearson works with the other major UK awarding organisations to set common rules for processes such as the marking and re-marking of assessments. This is to ensure that all students are treated in the same way, regardless of the awarding organisation your school, college or learner provider has chosen.

 

The major UK awarding organisations are members of the Joint Council for Qualifications (JCQ) and all rules set by this body comply with the Ofqual Code of Practice.

View the Ofqual Code of Practice

 

To get you an answer as quickly as possible, we usually need information about which course is being studied and where. The easiest way to provide this information is to let us know the registration information for the person studying the qualification.

Please note that once a learner has exhausted a centre’s complaints procedure, there will only be certain matters Pearson can then assist with. We cannot assist with matters which are between the centre and learner, for example, fee disputes or complaints about the delivery of a qualification.

We will call you back as soon as we can and take the payment from you over the phone:

Your personal data will be processed by Pearson in accordance with the Data Protection Act 1998 and our Privacy Policy.

Complaints about your teacher, school, college or training provider

If you’re unhappy with the way your teacher is delivering a Pearson qualification, or with a decision that’s been made by your school, college or training provider, you need to give them the opportunity to investigate and respond to your concerns before getting in touch with us. The only exception to this rule is where you have evidence that someone has committed malpractice.

What is malpractice and how do I report it?

What is my school, college or training provider's internal complaints process?

We've provided an example of a school's internal complaints process below, but policies will vary from centre to centre. Your school, college or training provider will be able to give you more information on which steps are relevant to you.

At any point during the investigation of a complaint, your school, college or training provider can get in touch with us for more information, support or advice. However, we will not become directly involved until their internal process has been exhausted.

 

If you've already exhausted your centre’s internal complaints process and would like advice on possible next steps, send us a message by completing the form below: