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If you have received a reminder letter, phone call, email or text and wish to discuss the matter further please complete the form below.
Further information such as payment due dates, refunds, How to pay and our Sanctions Policy can be found on our Webpage.
**This Section relates to external sponsors only for example an employer.
For Student Finance England queries please use the Student Finances Queries section. **
We appreciate sometimes arranging Student finance may take a little longer than expected.
Queries relating to Student Finance applications and Tuition fee charges.
These queries are not dealt with by Finance. for further information please contact the student Hub who details can be found below;
The HUB (Advice Zone)
All payments are made online via our payments portal which can be located below;
We are unable to accept payments over the telephone or in person over the counter.
If you are still having difficulty paying please contact us on 0121 204 4346
If you are experiencing financial difficulties and wish to discuss repayment with us. please complete the form below.
Alternatively you can call us on 0121 204 4355 or visit us in person at the Student Collections Helpdesk.
Please be aware non payment of tuition fees may result in sanctions being applied to your account.
If you are proposing to setup a payment plan please provide the following information.
*Please note this is not our agreement to a payment plan a member of the credit control team will contact you to discuss the matter further. *
If you are booking an appointment a member of the credit control team will respond to you within 24 hours to confirm the time and details of you appointment.
If you have made a payment to us but believe it is not reflected on your account
Please provide us with the following;
Please note payments can take up to 48 hours to show on your account we will not respond to requests to trace payments if the payment was made with in the 48 hours.
Payments made via online Bank Transfer
If you have made a payment by bank transfer online and are looking to track the progress please click here
Before uploading you sponsor letter Please Note: When providing a sponsorship letter to us please make sure the letter is on company letter headed paper and contains the following information;
- Your student ID number.
- Your Full Name and the Programme/Course you are undertaking
- Full contact details (including a contact name) of where the invoice should be addressed to including an email address.
- Any reference/purchase order number or name that needs to be quoted on the invoice. (for NHS sponsorship this is compulsory)
- The Amount your sponsor is contributing to the course costs as a Percentage or amount.
- What fees are to be paid by your sponsor i.e Tuition Fees and the academic year.
Please provide the following details
If you are not expecting to receive payment of your student finance until after the due date please provide us with a copy of your post graduate loan schedule we will then consider applying an extention to your payment due date.
If you are experiencing a delay in receiving your student finance and do not feel it will be paid to us before the due dates please submit proof of your student finance application and we consider applying an extention to your payment due date.