RMA Request Form

RMA Request
In order to ensure a fast and secure RMA process we need all information to start this procedure. Please be as specific as possible.
Customer details
Company name*
Name*
E-mail*
Phone number (landline or mobile)*
Customer number*
Company address*

Street Address

Street Address Line 2 / Location or Department

CityState / Province

Postal / Zip CodeCountry
Pick-up address same as company address?*

YesNo
Pick-up address

Company name

Street Address

CityState / Province

Postal / Zip CodeCountry
RMA details
Reason for RMA*
Your RMA Reference
What kind of product do you want to return?

New ProductNew Product HPApproved Selection (A1, A2 or A3)Refurbished (R4)Other
Please upload your HP DOA Form*

Please upload HP DOA Form

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What kind of transport Issue do you have?

Product(s) damaged during transportProduct(s) missing
Please upload pictures of the damaged Product(s) and the Box(es)*

Please upload pictures

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What products are missing?*
Please describe your reason for returning the product(s)*
I opened the original box(es)?*

YesNo
I used the product(s)?*

YesNo
Product(s) in original packaging?*

YesNo
Accounts, passwords iCloud, pincode disabled?*

YesNo
All supplied accessories included?*

YesNo
I backed-up all my essential data?*

YesNo
We are not responsible for any data lost!
We will directly send back the products that arrive with any (iCloud) Locks!
Order details
Invoice number*
Invoice Reference
Product details
Quantity of products you are returning*
Serialnumber(s)*
Partnumber(s)*
Quantity of products you are missing*
Packaging details
Return shipment details*
Quantity of boxes you are returning*
Quantity of pallets you are returning*
Communication
Which form of communication do you prefer?*

E-mailTelephone
Additional information
Please fill in your additional information
Please add your additional documents here.

Upload a File

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Terms & conditions
Should be Empty:

RMA Request

Customer details

RMA details

Order details

Product details

Packaging details

Communication

Additional information

Terms & conditions