Before you book please make sure you are happy with our terms and conditions. They have been kept simple and designed to be fair to you and to us. We follow them in all cases. Please read them carefully

Payment

The balance is due within 15 days of the course. All telephone bookings are provisional until confirmed in writing or via return of the booking form or payment.

A payment of a deposit or a full course fee is required to secure your booking.

Cancellation

In the event of a course being cancelled by us you will receive full refund and we will give you as much notice as is possible.  If a course has to be cancelled by us at short notice due to unforeseen circumstances we will make at least two attempts to contact you at the address/telephone/e-mail given by you on your booking form.

We reserve to right to cancel the course at any time.

In the event of a cancellation by yourself, where the cancellation has a minimum of 4 full weeks prior notice, 50% of the fee will be payable/refundable. Where there is less than 4 weeks prior notice, 100% of the fee is payable and not refundable.

Late Payments

Where payments are not received in accordance with the booking conditions, we hold the right to instigate late fee payments of £5 per day late.

Insurance

Nature’s Work carries full public liability insurance but we recommend you take out appropriate personal accident and cancellation insurance for your course. Please ensure this covers you for search & rescue and medical emergencies as well as equipment loss or theft. Please check your insurance policy covers you for the activities you will be undertaking on your course. Nature’s Work will accept no responsibility whatsoever in respect of loss or damage to personal property.

Photography

We may seek to use photos of candidates for website / publicity purposes. Please advise us if you would prefer images of you not to be used for this.

Complaints Procedure

If the buyer has any cause for complaint then please raise the matter immediately with your guide or with the office. If the matter is not resolved then a formal complaint should be made in writing within 14 days of the end of the course. All written complaints will be replied to within 7 days.

Your safety

Mountaineering and hillwalking can be potentially dangerous activities, please read our ‘Acknowledgement of Risk’ statement, when you book you will need to agree to it.