Client Satisfaction Survey

Client Satisfaction Survey
Your opinions are very important to us in order to help us continually improve the service we provide. We would be most grateful if you could complete this form and return it to us. Please be assured that the survey is completely confidential.
How would you rate the quality of our services?

Very GoodGoodAdequatePoorVery Poor
Were we approachable and friendly we were?

Very GoodGoodAdequatePoorVery Poor
Did we keep you informed at all times?

Very GoodGoodAdequatePoorVery Poor
Was the information we gave you easy to understand (for example our letters)?

Very GoodGoodAdequatePoorVery Poor
How would you rate the level of confidence you had in youradvisor to act in your best interest?

Very GoodGoodAdequatePoorVery Poor
How would you rate our understanding and commitment to the action that was taken on your behalf?

Very GoodGoodAdequatePoorVery Poor
How well did we communicate with you whether by telephone letter email or face-to-face

Very GoodGoodAdequatePoorVery Poor
How well did we explain things to you?

Very GoodGoodAdequatePoorVery Poor
How well did your advisor listen to what you had to say?

Very GoodGoodAdequatePoorVery Poor
How do you rate the way your case progressed frombeginning to end?

Very GoodGoodAdequatePoorVery Poor
Would you use our firm again?

YesNoUnsure
How likely is it that you would recommend this firm to others?

YesNoUnsure
Any other comments?
Thank you for your time in completing this form. If you would like us to contact you to discuss any of the issues raised, please complete your name and address below.
Name

First NameLast Name
Address

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code
Email
example@example.com
Should be Empty: