Client Satisfaction Survey

Client Satisfaction Survey
Your opinions are very important to us in order to help us continually improve the service we provide. We would be most grateful if you could complete this form and return it to us. Please be assured that the survey is completely confidential.
How would you rate the quality of our services?

Very Good Good Adequate Poor Very Poor
Were we approachable and friendly we were?

Very Good Good Adequate Poor Very Poor
Did we keep you informed at all times?

Very Good Good Adequate Poor Very Poor
Was the information we gave you easy to understand (for example our letters)?

Very Good Good Adequate Poor Very Poor
How would you rate the level of confidence you had in youradvisor to act in your best interest?

Very Good Good Adequate Poor Very Poor
How would you rate our understanding and commitment to the action that was taken on your behalf?

Very Good Good Adequate Poor Very Poor
How well did we communicate with you whether by telephone letter email or face-to-face

Very Good Good Adequate Poor Very Poor
How well did we explain things to you?

Very Good Good Adequate Poor Very Poor
How well did your advisor listen to what you had to say?

Very Good Good Adequate Poor Very Poor
How do you rate the way your case progressed frombeginning to end?

Very Good Good Adequate Poor Very Poor
Would you use our firm again?

Yes No Unsure
How likely is it that you would recommend this firm to others?

Yes No Unsure
Any other comments?
Thank you for your time in completing this form. If you would like us to contact you to discuss any of the issues raised, please complete your name and address below.
Name

First Name Last Name
Address

Street Address

Street Address Line 2

City State / Province

Postal / Zip Code
Email
example@example.com
Should be Empty:

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