Report Property Management Issues

Report Property Management Issues

Only use this form if your property is managed by Rochford Stokes otherwise you should contact your landlord directly. If your issue is an Emergency please call us immediately on 020 7801 6789.
PLEASE NOTE: You may be liable for the full costs of any necessary repair and/or the call out and parking charges if any of the following apply:
1. Our contractor confirms that the fault has been caused by the tenants in the property eg: misuse of an appliance, negligence.
2. The fault had an obvious solution eg: Trip switch on fuse board.
3. The issue is the responsibilty of the tenant eg: Changing bulbs, cleaning and replacing filters.

Click Here To Read Some Common Solutions To Issues
General

Many appliances, extractor fans, electric showers and shower pumps will have an isolator switch which may have been inadvertantely switched off. These may be located in a cupboard or kitchen units.

Ants

If you can locate where the ants are entering the property you can usually sort this out with boiling water and/or ant powder which can be purchased from hardware stores and supermarkets. Sugar and other sweet food stuffs eg: honey, cereals should be moved away.

Bathrooms- Sealant, Grouting and General Care

These should be regularly cleaned using a non abrasive cloth and non abrasive cleaning product. Excess water on floors and around baths/showers should be dried post use. If the bathroom has a window this should be opened for a while if possible following taking a shower/bath. If there is a mechanical extractor fan this should never manually be turned off by the isolator switch.

Boilers

Boilers can lose pressure. You should not attempt to repressurise a boiler yourself as if this is not done in the correct way it can cause issues.

Condensation/Mildew

Poor ventilation and drying clothes/towels in doors are common causes.

Dishwashers:

Filters should be regularly cleaned. Salt and rinse aid levels should be regularly topped up. The spray arms should be able to rotate free from obstruction

Lightbulbs

It is the tenants responsibility to replace any blown bulbs.

Ovens:

On some models the oven will not work if the clock on the oven is not set ie: after a power cut it may be flashing 00:00.

Rodents

Unfortunately mice and rats do sometimes get into properties. We recommend that all food products particularly pasta, rice and cereals are stored in the upper kitchen units and tinned food and pots and pans are stored in the lower units. Kitchen floors should be regularly cleaned and food should not be left out on work tops, floors etc. Refuse bags both inside and outside the property should always be stored in suitable containers.

Washing Machines:

The filter should be regularly cleaned. Care should be taken to ensure items such as coins, bra wires or other loose items do not enter the machine.

Your Property
Address of Managed Property*

Street Address

Street Address Line 2

CityState / Province

Post Code
Your Details
Your Name*

First NameLast Name
Your Email Address*
example@example.com
Your Phone Number*

Area CodePhone Number
Please tell us which days (Monday to Friday Only) in the next 7 days we can get access to your property and whether anyone will be in or if we/our contractor need to bring the keys to gain access.
Issue 1
Description of Issue*
Please provide as much detail as possible including the specific location of the issue and the make and model number of any relevant appliance.
When Did You First Notice This?*

DayMonthYear
Date
Issue 1 Images

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Issue 2
Description of Issue
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Issue 2 Images

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When Did You First Notice This?

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Date

Report Another Issue
Issue 3
Description of Issue
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When Did You First Notice This?

DayMonthYear
Date
Issue 3 Images

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Issue 4
Description of Issue
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When Did You First Notice This?

DayMonthYear
Date
Issue 4 Images

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Report Property Management Issues

Your Property

Your Details

Issue 1

Issue 2

Issue 3

Issue 4

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