A) It's great to think of your colleagues, but they'll understand if you take a few minutes to help someone out. We look for people who will always try to put the customer first.
B) Almost certainly the right answer. It may just be something you can quickly help them with.
A) Well done. Your feet may be aching, your eyelids may be drooping, but customer satisfaction matters more. Using your initiative and taking personal responsibility for solving problems there and then is second nature to one of our team - and if you can't help then taking the time to find someone who can is just as important.
B) At the end of a long, hard day, you probably feel as if you've put in your all. But if an unhappy customer feels they've been fobbed off, it will probably become the lasting memory of their day - and something they'll almost certainly be telling their friends about.
A) It's easy to put yuor own work first, especially when your busy - but is it really right? After all, if it were you who was up against it, wouldn't you be grateful for any offers of help?
B) Of course you do. Part and parcel of working for Jolly Roger Adventure is that we all pull together when needed. There's no such thing as someone else's problem here; you need to be happy to get stuck in.
A) True, customer safety is our number one concern. But is there anything to be gained by raising the temperature? Young, old or in-between, everyone's here to have fun. Most times, a smile and a quiet word will do the trick.
B) Absolutely the right way to handle things. Kids'll be kids, and it's only natural that they let off a little steam on a big day out. We just need to make sure things don't get out of hand - but sensitively and always with a smile.
A) Good for you! Problems will never get solved if people pretend that there isn't a problem. Being honest and up-front is part of being a good team, committed to delivering the best possible customer service.
B) Team loyalty is commendable, but it may be that you have some first-hand insights that will shed a valuable light on things. You need never be shy of voicing your opinion - that's quite a different thing from rocking the boat.
A) It's a dull job, but someone's got to do it - and when you're working in a team, that doesn't always mean someone else. Still, if you can pass the time thinking up ways of doing it more efficiently, you might just do everyone else a favour!
B) Naughty! Every job has its repetitive side - but that doesn't mean it's not important. Cleanliness is critical to the centres presentation - and sometimes, essential to health and safety concerns. And pride in your appearance is the responsibility of the whole team. You're letting the team down!
A) It's understandable, especially if you're a bit shy in a new situation. But it's probably better to just open up and risk putting your foot in it. You'll be amazed how responsive people can be, once they realise you're genuinely interested.
B) Why on earth not? People are people - it's just that ours come from all over the world. You need to be comfortable around people from different nationalties and cultures - otherwise you'll never get on with our customers!
A) That's the idea. You clearly have the maturity and the self-confidence to accept advice and feedback in the positive spirit in which it's given. Essential qualities if you are going to grow and develop in your role.
B) Look, nobody's perfect. Not even your manager. We all benefit for accepting guidance - and sometimes a little timely feedback - from others. Just because you do something well doesn't mean you couldn't do it better, given a little friendly direction. Be happy to listen and learn!
