Leisure Attendant

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Full Name* This field is required

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Date of Birth* This field is required

Date

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Address* This field is requiredPlease provide your current address.

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Phone Number* This field is requiredPlease provide a personal phone number that we can reach you on.

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Emergency Contact* This field is requiredPlease provide an emergency contact, please enter their name.

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Emergency Contact * This field is requiredPlease provide an emergency contact, please enter their address.

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Emergency Contact* This field is requiredPlease provide an emergency contact, please enter their phone number.

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National Insurance Number* This field is requiredWe will not use these details unless you are employed by Jolly Roger Adventure Ltd.

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Applying for Position* This field is requiredSelect the position you are applying for.

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Available Start date* This field is requiredSelect the date you are able to start work from.

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Have you at any time received or had pending a criminal conviction, caution, warning, reprimand or bind-over?* This field is requiredJolly Roger Adventure aims to promote equality of opportunity and is committed to treating all applicants for positions fairly and on merit regardless of race, gender, marital status, religion, disability, sexual orientation and age. Jolly Roger Adventure undertakes not to discriminate unfairly against applicants of the basis of a criminal conviction or other information declared. Upon answering this question further checks may be required.

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Leisure Attendant Agreement* This field is requiredPart-time: You will be required to work an 8 hour shift with 30 mins for lunch, this role is mainly weekend but you will be required to be able to offer additional days during school holidays. Full-time: You will be required to work an average of 37 hours per week, but this will vary through the year. Responsibilities include cleaning and maintaining eating areas, play areas, party rooms and toilets. You will also be selling admission tickets, managing party bookings and serving customer at the cafe.

I have read the statement above and can commit to the shifts requested of me.

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Upload CV and/or Cover Letter* This field is required

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You're walking to your position for the start of your shift, But a customer catches your attention and is quite clearly struggling with a vending machine. Do you:* This field is requiredQuestion 1

A) Dash past as if you never saw them, your colleague has been on the front desk from early this morning and you are due to take over for their lunch, it has also been a very busy and stressful day.

B) Stop and see if you can help.

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A) It's great to think of your colleagues, but they'll understand if you take a few minutes to help someone out. We look for people who will always try to put the customer first.

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B) Almost certainly the right answer. It may just be something you can quickly help them with.

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You're at the end of a very busy shift, you've been on your feet for most of the day and to cap it all, it's just started to rain. Suddenly, you're cornered by an aggrieved couple, complaining loudly about some aspect of the service. Do you:* This field is requiredQuestion 2

A) Smile, ask them to explain the problem and then taking responsibility for resolving it yourself, even if it means missing your bus and waiting for the next one.

B) Tell them politely that you are just about to go off duty and haven't got the time to help and then direct them to a colleague.

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A) Well done. Your feet may be aching, your eyelids may be drooping, but customer satisfaction matters more. Using your initiative and taking personal responsibility for solving problems there and then is second nature to one of our team - and if you can't help then taking the time to find someone who can is just as important.

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B) At the end of a long, hard day, you probably feel as if you've put in your all. But if an unhappy customer feels they've been fobbed off, it will probably become the lasting memory of their day - and something they'll almost certainly be telling their friends about.

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On a busy day, a team member working near your position is struggling to cope. One team member has had to go home sick, the work is building up and the grumbling is starting. Do you:* This field is requiredQuestion 3

A) Sympathise, but decide there is nothing you can do, you are busy enough as it is.

B) Offer to help out in any way you can, without cutting yourself short.

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A) It's easy to put yuor own work first, especially when your busy - but is it really right? After all, if it were you who was up against it, wouldn't you be grateful for any offers of help?

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B) Of course you do. Part and parcel of working for Jolly Roger Adventure is that we all pull together when needed. There's no such thing as someone else's problem here; you need to be happy to get stuck in.

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A couple of over-excited children come racing through the centre in their eagerness to reach the soft play. In doing so, they nearly run right into a party of young children. Do you:* This field is requiredQuestion 4

A) Call them over tell them mind what they're doing or you'll have them thrown out of the centre, After all customer safety is number one priority.

B) Approach them with a smile, ask how they are enjoying their day, and remind them of the importance of looking out for other people. They're only a bit excited and don't mean any harm.

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A) True, customer safety is our number one concern. But is there anything to be gained by raising the temperature? Young, old or in-between, everyone's here to have fun. Most times, a smile and a quiet word will do the trick.

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B) Absolutely the right way to handle things. Kids'll be kids, and it's only natural that they let off a little steam on a big day out. We just need to make sure things don't get out of hand - but sensitively and always with a smile.

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Your managers feel that your teams performance hasn't quite been 100%, and so looking for ways to improve things. They ask the team what they think. Do you:* This field is requiredQuestion 5

A) Chip in with your own observations and make sure you've been heard because you think you have noticed a point that has been missed.

B) Keep your thoughts to yourself, If the team needs to pull together now is the time for sticking your oar in.

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A) Good for you! Problems will never get solved if people pretend that there isn't a problem. Being honest and up-front is part of being a good team, committed to delivering the best possible customer service.

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B) Team loyalty is commendable, but it may be that you have some first-hand insights that will shed a valuable light on things. You need never be shy of voicing your opinion - that's quite a different thing from rocking the boat.

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At home one of your pet hates is all the washing, cleaning and ironing - it's so dull and repetitive! Do you:* This field is requiredQuestion 6

A) Accept your share of the housework, and try to make things more interesting by thinking up quicker and smarter ways of getting thing done.

B) Try and get out of it wherever possible by finding more interesting things to do.

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A) It's a dull job, but someone's got to do it - and when you're working in a team, that doesn't always mean someone else. Still, if you can pass the time thinking up ways of doing it more efficiently, you might just do everyone else a favour!

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B) Naughty! Every job has its repetitive side - but that doesn't mean it's not important. Cleanliness is critical to the centres presentation - and sometimes, essential to health and safety concerns. And pride in your appearance is the responsibility of the whole team. You're letting the team down!

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You will be serving several different nationalities and cultures - European, Asian, in fact all over the world. Of course you're all in favour of diversity, but are you:* This field is requiredQuestion 7

A) A bit unsure of how to approach people, incase you offend them.

B) Itching to chat to people learning about their background and what makes them tick.

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A) It's understandable, especially if you're a bit shy in a new situation. But it's probably better to just open up and risk putting your foot in it. You'll be amazed how responsive people can be, once they realise you're genuinely interested.

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B) Why on earth not? People are people - it's just that ours come from all over the world. You need to be comfortable around people from different nationalties and cultures - otherwise you'll never get on with our customers!

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Your manager focuses on the way you behave with customers, and suggests a couple of ways you might want to look at improving your interaction. Do you:* This field is requiredQuestion 8

A) Take the critique on the chin, accept there may be some room for improvement and look at how you may want implement the changes.

B) Feel shocked and a bit hurt, To the best of your knowledge you have never had any complaints - so whats the big problem?

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A) That's the idea. You clearly have the maturity and the self-confidence to accept advice and feedback in the positive spirit in which it's given. Essential qualities if you are going to grow and develop in your role.

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B) Look, nobody's perfect. Not even your manager. We all benefit for accepting guidance - and sometimes a little timely feedback - from others. Just because you do something well doesn't mean you couldn't do it better, given a little friendly direction. Be happy to listen and learn!

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