Valour Feedback Form

MMOV CARE Quality Support Survey

Please take a moment to fill out this survey - Thank you.
Name: Parent/ Guardian/ Carer/ School/ Teacher*

First NameLast Name
Email Address
example@example.com
Young Person (name or initials)*

First NameLast Name
Support Worker / Carer / Mentor (s)

First NameLast Name
Mentor/ Support Worker 2

First NameLast Name
Date*

DayMonthYear
Date
Do your Support Worker / Carer / Mentor (s) give you feedback/updates about how the session went after the session?*

YesNoOther
Overall satisfaction of service
Do you have any complaints or concerns?*

YesNo
If you did have a complaint or concern, do you know how to make a complaint and who you would contact?*

YesNoOther
If you need to cancel or reschedule or cancel the session would you know who to contact?*

YesNo
Do you have any specific OUTCOMES you would like your child/adults to achieve during our support sessions?*

YesNoOther
Nourish Better Care is the leading digital care management platform, equipping care teams with the tools for real-time care planning and recording of daily notes and care interactions. Our staff will be using Nourish to record the care and support we provide SECURELY on their mobile phones.
Are you happy with our staff using the Nourish Better Care App whilst at work?*

YesNoOther
How would you rate our charity on a scale from 1 to 10 (1 being poor, 10 being excellent)? Anything below a 9 will have treat as a concern.*

10 out of 109 out of 10Other

Quality of service*

	Very satisfied	Satisfied	Neutral	Unsatisfied	Very unsatisfied
Timekeeping
Knowledge/Skills
Helpful/Caring
Friendliness/Respectful
Safe and Secure
Helpful/responsive to you needs

How can we IMPROVE our service?*
Anything that could be improved?
Is there anything that has been OUTSTANDING that would say about our support service? *
One thing that has been outstanding?
If we hosted for example a Fun Day during Bank Holidays, Easter Holidays, Summer Holidays or Christmas Holidays etc would your child be interested?*

YesNoOther
Would you recommend our service?*

YesNo
Any other comment you would like to make? *
Signature

Clear
MMOV CARE
Square Root Business Centre, 102-116 Windmill Road, Croydon, CR0 2XQ

T: 0800 073 1325 - 07957 770 779

www.mmov-care.org - MMOV Social and Health Care
Office hours: 0800 073 1325 10.30am to 3.30pm and Out of office hours: 07958 770 779.
Mighty Men of Valour a Company Registered in England No.05515628
CHARITY REGISTRATION NO: 1128154
Should be Empty:

MMOV CARE Quality Support Survey