48 HOURS BEFORE THE TEST
If you book a test and cancel the test within 48 hours of the test time and date, you may transfer your booking free of charge to an alternative booking time, subject to availability.
24-HOURS BEFORE THE TEST
Cancellations within 24 hours of the test time and date may be charged a £30 cancellation fee. We accept that things happen which are beyond your control. Where possible, we will waive the cancellation charge so long as we have not incurred any costs, inconvenience, or impacted any other client bookings/lost bookings. You may transfer your balance to book an alternative, available booking time.
No shows without cancelling or informing Enduraprep will be charged the full value of the test with no refund.
INABILITY TO DO THE TEST
If you fail to comply with the pre-test instructions and we are unable to conduct your test, we will be forced to charge you. Please follow the pre-test instructions, particularly:
DO NOT EAT OR DRINK ANYTHING OTHER THAN WATER, 4 HOURS BEFORE YOUR SCHEDULED TEST APPOINTMENT.