Register your product

About you - STEP 1

Name

First Name Last Name

Phone Number

Area Code Phone Number

Mobile

Area Code Phone Number

Alternative number

Area Code Phone Number

Email

example@example.com

Name of end user (if different from above-please note we require this information for VAT purposes)

First Name Last Name

The Equipment - STEP 2

Product (s) *

Serial numbers (s)

This can be found on your product or on your despatch note/invoice

Where is the equipment located?

e.g ground floor bathroom/room 3

Address *

Street Address

Street Address Line 2

City/Town County

Post code

Repair and service Authorisation - STEP 3

Please complete the below information so we are aware of who will fund service/repair costs if your item is not in warranty. As standard your Kingkraft product gets a two year manufacturing warranty, this does not cover accidental damage/misuse and servicing.

Five year servicing and warranty packages are available on new products (terms and conditions apply-please contact Kingkraft for further advice)

Kingkraft send reminders to the installation address when a service is due (please let us know if you would like reminders sending to an alternative address/email)

We recommend an annual service on our products (Hoists and Multibath SE's require 6 month LOLER tests)

To proceed with any service or repairs, Kingkraft respectfully asks that this is put in writing.

Kingkraft will not pass on your information on to any third party unless required to do so by law or it is essential for the implementation of a service contract or warranty callout.

Kingkraft will always try to contact you in the unlikely event that there a safety issue is identified with your equipment.

For further information, please see our terms and conditions

Who will fund services and repairs on your product (s)

Privately funded Solicitors Separate organisation e.g councils, housing association Care Home, School

If you are funding privately or via solicitors

Ticking this box will inform us that you or a solicitor will be funding any on going servicing and repairs.

Please also note, this form is for our records and we do still need confirmation from you that you would like to proceed with any servicing repairs that you are quoted from Kingkraft.

Please let us know if there is any further information you wish for Kingkraft to be made aware of

If a separate organisation is paying or you are a care home or school

Please note, Kingkraft can not proceed without official authorisation from whoever is repsonsible for paying on going costs and the following must be completed by the appropriate person at the organsation. Skip this section if you are privately funding and go to 'STEP 4'

Do we require a purchase order for repairs?

Yes No Only over the following amount

Amount

e.g £50

Do we require an additional purchase order to proceed with further repairs?

Yes No

Please let us know if there is any further information you wish for Kingkraft to be made aware of

Feedback - STEP 4

Thank you for taking the time to give us the above information, to maintain our high levels of customer service and product quality we would appreciate if you could complete the below survey.

Rating

1 Very poor
2 Poor
3 Average
4 Good
5 Excellent

Quality of pre-install information

1 2 3 4 5 N/A

Customer service received from the office and/or the sales team

1 2 3 4 5 N/A

Was your product (s) delivered in the timescale we promised?

1 2 3 4 5 N/A

Was your product (s) manufactured to specification?

1 2 3 4 5 N/A

How efficient were the engineer/fitting team?

1 2 3 4 5 N/A

Clarity of operating instructions

1 2 3 4 5 N/A

Was there a member of staff that was particularly helpful?

Are there any areas you feel we could improve