How Resilient is Your Labelling System?

Contact Details

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Name *

First Name Last Name

Email *

example@example.com

Organisation name

Phone Number *

Area Code Phone Number

1. What does your organisation do?

E.g. We are a multinational engineering company or We are a small local bakery

2. What do you use your printers for?

e.g. Labelling products or printing pallet labels

Your Printer Fleet

3. How many thermal printers do you have?

1 2 - 10 11 - 99 100 plus

4. What label printer brands do you use?

5. Do you have printers more than 5 years old?

Yes No Don't know

6. Are all your printers or PCs connected to your network?

All Some None Don't know

Maintenance and Service

7. Do you have knowledge of printer usage i.e. how many labels it's printed in it's life?

Yes Some printers No

8. Do you redeploy printers based on how many labels a printer prints?

Yes Some printers No

9. Do you have any on-site maintenance contracts for your printers?

Yes Some printers No

10. Do you use a 'Hot swap' repair service - i.e. a serviceable printer is sent out to replace a printer that's not working?

Yes Some printers No

11. Which of these spare parts do you keep a stock of:

Print heads Platen rollers Printhead cleaning wipes

12. Do you clean dust from your printers?

Daily Weekly Monthly Never Don't need to - we're dust free

13. How often are your printers serviced:

Twice a year. Once a year. Never.

14. Do you have people you can call who are experts in labelling and printers?

Yes, easily reached in-house Yes, in-house but not easy to reach Yes, easily reached external contractors Yes, difficult to reach external contractors No Don't know