TERMS & CONDITIONS
Bookings for instruction and guiding with On High Hills Ltd are confirmed upon receipt of this Booking Form. Payment is due no later than 28 days (four weeks) prior to the first date of the booking please.
If booking takes place within 28 days (four weeks) of the planned date of the activity full payment is required at the time of booking.
Payment is to be made by bank transfer (preferred) or cheque please, unless another method has been agreed (e.g. PayPal is possible, but is subject to an additional fee imposed by PayPal).
Payment by bank transfer:
For bank transfers from UK Bank Accounts our details are:
On High Hills
For bank transfers from International bank accounts we use Transferwise.com, a simple and economical means of transferring money. Please contact us for the information, as this varies depending on where in the world you are sending money from.
Cheques should be made payable to "J Mills".
Modification of itinerary/objective
On High Hills Ltd. will endeavour to facilitate planned objectives/routes/goals with clients. However, if it is judged, in the opinion of the On High Hills Ltd. instructor, that the planned obective is not feasible/sensible on the day due to e.g. poor weather, then alternatives will be offered to the client, and a modified objective/plan reached by mutual consent. This applies if, for example, the weather forecast is too poor to consider the original/hoped for objective, but not extreme enough to require full cancellation (this latter case is covered below under "Cancellation by On High Hills Ltd").
Use of other instructors
On High Hills Ltd is run by Jonty Mills, who provides the majority of instruction/guiding himself. However, at busy periods, we have a small group of similarly qualified instructors who work, as the need arises, for On High Hills Ltd. All such other instructors hold the appropriate Mountain Training UK qualifications relevant to the booked activity, and possess their own professional indemnity insurance. By accepting these Terms and Conditions you accept that another instructor may be required to work with you on your booking, either with or instead of Jonty Mills----you will be informed of this either at the time of booking or as soon as is practical prior to the start of the booking.
Cancellation by client-All cancellations must be received in writing by e-mail.
If cancellation is more than 4 weeks in advance of the booking, the client shall receive a full refund minus a £30 administration fee.
If cancellation takes place less than 4 weeks in advance, then the client shall either:
a) For private guiding/instruction, receive a 50% refund.
b) For scheduled trips, receive no refund, unless the place can be resold to another customer.
If cancellation takes place less than 2 weeks in advance, then no refund will be given.
Cancellation by On High Hills Ltd
Very occasionally On High Hills Ltd may have to take the decision to cancel the booking in light of mountain conditions, extreme weather or instructor injury/illness. This is an extremely rare event, but in the event of us having to cancel the client will be offered a full refund, or the opportunity to rebook on an alternative date, as they prefer. The client shall be informed of the need for cancellation as soon as is reasonably practical given the circumstances.
In the unlikely event of a scheduled trip not attracting the minimum number of clients to guarantee running, those booked will be informed no later than 4 weeks prior to the trip, and receive a full refund of monies paid.
The instructor may also refuse to continue with the activity if either the client has not brought the recommended kit with them (and thus may compromise their safety in the view of the instructor), or is not following safety advice. In these exceptional circumstances NO refund shall be given. Please ensure you have the recommended kit with you, and contact us beforehand if you envisage any problems with providing the correct gear.
Cancellation due to COVID-19
We recognised the deep uncertainty that exists at present, both for you and for us. To encourage worry-free bookings rest assured THAT IF COVID-19 RESTRICTIONS REQUIRE THE CANCELLATION OF YOUR BOOKING, EITHER BY YOURSELF OR US, THEN ALL OUTSTANDING MONEY WILL BE REFUNDED IN FULL. THIS APPLIES EVEN IF THE CANCELLATION IS AT SHORT NOTICE, OR IF THE BOOKING HAS ALREADY BEGUN (E.G. FOR MULTI-DAY BOOKINGS).
These conditions of booking set out the terms of which you contract with On High Hills Ltd. They shall be governed by Scottish Law, being subject to the jurisdiction of the Courts of Scotland. In the unlikely event of any party, including you the client, pursueing legal action against On High Hills Ltd, any such action, arbitration or claim must first be brought in a Scottish Court (United Kingdom).