Terms of Business for Services Effective 1st May 2019
1. The Client is solely responsible for any and all harm or damage caused by their dog while it is under the care of Scentsational Scentwork and Dog Walking, or is using any other services provided by Scentsational Scentwork and Dog Walking, and agrees to indemnify Scentsational Scentwork and Dog Walking in full against any liability arising from such harm or damage to third parties.
2. The Client agrees that, in admitting their dog, Scentsational Scentwork and Dog Walking has relied on the Client’s representation that their dog is in good health and has not harmed or shown aggression or threatening behaviour toward any person or any other dog.
3. All dogs will be subject to an initial assessment by Scentsational Scentwork prior to using our services. Scentsational Scentwork and Dog Walking reserves the right to refuse to walk any dog deemed in their absolute discretion to be, or have the potential to be, dangerous or disruptive.
4. The Client agrees that there is a 24 hour cancellation policy. If services are cancelled with less than 24 hours notice the full cost of the service will be charged to the client.
5. Scentsational Scentwork and Dog Walking offer services where dogs are walked in groups and the Client accepts that during the course of normal dog play their dog may sustain injuries. All dog play is carefully monitored to avoid injury, but scratches, punctures, torn ligaments, or other injuries may occur despite the best supervision.
6. Scentsational Scentwork and Dog Walking will only let dogs off the lead once this form has been completed, and will remain at the discretion of Scentsational Scentwork and Dog Walking.
7. The Client is responsible for the full cost of treatment of any injuries or illness that their dog receives while under the care of Scentsational Scentwork and Dog Walking, together with any associated costs e.g. call-out charges. The Client authorises Scentsational Scentwork and Dog Walking to seek such veterinary advice and/or treatment as they deem necessary; where possible this will be carried out by the Client’s usual/preferred Vet, but this cannot be guaranteed (e.g. in an emergency) and the Client accepts that the staff of Scentsational Scentwork and Dog Walking may at their discretion use any registered Vet. The Client agrees to pay all such costs immediately upon pick-up of their dog, or by agreement with the proprietor.
9. Bitches will not be walked by Scentsational Scentwork and Dog Walking while in season or pregnant. Scentsational Scentwork and Dog Walking reserves the right to refuse to walk and charge for a visit if these criteria are not met.
10. The Client accepts that even if their dog is vaccinated against Bordetella (Kennel Cough) there is a chance that their dog can still contract Kennel Cough. The Client agrees that they will not hold Scentsational Scentwork and Dog Walking responsible if their dog contracts Kennel Cough while in our care.
11. The Client agrees to take any necessary measures or precautions to ensure that their dog is continuously free of contagious, infectious, or otherwise communicable diseases. The Client further agrees to notify Scentsational Scentwork and Dog Walking immediately of any infectious and/or contagious disease or conditions their dog has been exposed to or is affected by. Such diseases and conditions include, but are not limited to: Distemper, Hepatitis, Kennel Cough (Bordetella), Parvovirus, Corona virus, worms, Lyme disease, Fleas, Pregnancy, Infectious Skin Diseases and Intestinal Parasites. Scentsational Scentwork and Dog Walking reserves the right to refuse to walk your dog/s until satisfied that the condition is resolved.
12. The Client consents to their dog being photographed, videotaped, and/or used in any media or advertising by Scentsational Scentwork and Dog Walking without prior approval. All such media remain the property of Scentsational Scentwork and Dog Walking.
13. The Client agrees that Scentsational Scentwork and Dog Walking is not responsible for any lost, stolen, or damaged leads, collars, tags, clothing or any other item left with their dog.
14. The Client agrees to provide keys/arrange access to the dog for the agreed appointment; failure to do so will result in a cancellation for that day’s service and will be paid in full by the client.
15. The Client agrees that by completing this form this will indemnify Scentsational Scentwork and Dog Walking in full against any liability arising from loss or damage to the property or its contents, in present and future circumstances due to loss of keys.
16. No variation of these Terms and Conditions will have effect unless confirmed by Scentsational Scentwork and Dog Walking in writing.