Unfortunately, although it may be inconvenient, unless you or the property is in immediate danger - this is not an emergency.
Burglar Alarms
Sometimes your alarms will trip if there is a power outage as they have battery back up. Please check the fuse board to see if any fuses have tripped as this is generally what causes a power outage if there is not a power cut in the area. Flip the fuse that is down and you should get back up and running straight away.
If the electrics have not gone at the property, you can also flip the fuses off for the burglar alarms and the sounder/box should run out of battery within 30 - 40 mins. Slightly annoying, but it will go off eventually.
Fire Alarms
If there is an intermittent beeping - you need to change the battery in the fire alarm itself.
If the alarms are sounding constantly - double check there is no fire - if you are certain there is no fire and it's just a case of burnt toast follow these instructions:
Fire Panels:
- Access your panel by keying in 2143 into the panel or by turning the key (there is usually a key in the panel or just on top)
- Most panels have a set of instructions on the box - simply silence the sounders and reset the panel by following these instructions.
Standard Alarms:
- If you have no panel and you have standard fire alarms, waft a tea towel underneath them or disconnect that particular
Then:
- ALWAYS let us know the next working day so that someone can come and check that the panel / individual alarm has been reset correctly.
Get in touch with us again during office hours 9.30am - 5.30pm, Mon - Fri (not including bank holidays) to raise a standard maintenance issue.
You can also email us via maintenance@mytenantrent.co.uk
If this occurs during longer office closures (such as Christmas/New Year's), simply go back a page and choose "other" as an option and state "yes" to being in immediate danger.