We aim to provide the best service to our clients. To enable us to continually improve, please give us your feedback. Answers will remain confidential unless you give us permission to use your name & comments in our marketing materials. We have expert solicitors across many specialities; find out more about the range of services we offer on our website: www.rundlewalker.com
The Member of Staff you dealt with was
1. How satisfied were you with the overall service received from us?
Extremely satisfied
Satisfied
Not satisfied
Unsure
Please state reasons why:
2. Do you think your objectives were understood?
Yes
No
If no, please give reasons why:
3. Were you given clear advice as to your options before, during and after the matter?
Yes
No
If no, please give reasons why:
4. Did we meet your objectives?
Yes
No
If no, please give reasons why:
5. In general, how satisfied were you with the service you received from Rundlewalker Solicitors in relation to:
Extremely satisfied
Satisfied
Not Satisfied
Unsure
Timeliness in responding to telephone
calls, emails and letters
The turnaround time on your matter
Clarity of written communication
Quality of legal advice
6. Having received your bill for legal fees and costs, do you think the service we offer is value for money?
Yes
No
Please give reasons why:
7. What could we do to improve the service you received from us?
8. What else could we provide that would improve your experience of our service?
9. Would you recommend the practice to a colleague, friend or family member?
Yes
No
Please give reasons why:
10. How did you hear about us?
11. If you found us on the Internet and used our website, how would you rate the quality of our site: 1 Bad – 5 Good.
1
2
3
4
5
Site content:
Site navigation:
Use and clarity of language:
12. Please use the space below for any additional comments:
Name
First Name
Last Name
Email
example@example.com
I give permission to use my name and comments in your marketing materials
Submit
Should be Empty: