Best Caravan & Campsite – including Glamping & Bunkhouse

2019 Swansea Bay Tourism Awards

Best Caravan & Campsite – including Glamping & Bunkhouse - Entry Form
For ALL accommodation categories we are looking for – excellence in service, hospitality, quality, and customer care – promoting local distinctiveness and warm welcome.

Note: You may wish to type up your answers in a word document and keep a copy to avoid losing your work before submitting. It is worth keeping a copy of your answers and using them if entering other categories.

Tips will be given along with each question to give you a clearer understanding of what information we are looking for.

Winners of our accommodation categories will be put forward (provided they are VW or AA graded) against winners from Carmarthenshire & Pembrokeshire Tourism Awards for a chance to be an automatic finalist in the Visit Wales National Tourism Awards in 2020!
Category

Your Contact Details
Your contact details and entry details will only be used in relation to the Swansea Bay Tourism Awards
Full Name *

First Name Last Name
Business *
Address *

Street Address

Street Address Line 2

City

Postcode
Telephone *
E-mail *
Website and social media links

1) About you / your business
Brief overview of your business and how you bring visitors to the area *

Max 250 words 0/250
TIP: Just a brief background / overview and what products & service you offer in relation to this category

Tell us how you 'sell the area' to visitors

You will be asked to expand on various elements in following questions.

2) - Use of Innovation
2) Use of Innovation *

Max 250 words 0/250
TIP: For example, you could tell us about any new features, facilities or upgrades within your business, new technology, unique selling points you have to offer or any other innovation you can tell us about that benefits you and your visitors.

3) Engaging with the local community and economy
3) How do you engage with the local community and economy? *

Max 250 words 0/250
TIP: Looking at the social benefits you provide to your local community and the benefits of this to your own business and Sense of place. Some ideas of questions to condsider:
- How do you contribute to the local economy?
  - e.g. Do you buy local / use local trades people when possible?
  - e.g. Do you employ / engage with members of the local community?
- Do you collaborate with other local tourism businesses?
- Do you promote other local tourism operators to your guests / customers?
- Are you a member of any groups / associations (e.g. Tourism Swansea Bay) / committees, that support tourism in the area?

4) Looking after the environment
4) Describe how you try to be environmentally friendly *

Max 250 words 0/250
TIP:

Describe any green / sustainable initiatives or certificates you have, recycling, waste reduction, energy management, reducing plastic use

Do you encourage or give informaton to vistors to explore the area sustainably? e.g. by public transport, walking, cycling or encourage staff to come to work by public transport / cycle

5) Tell us about your achievements
5) Tell us about your achievements *

Max 250 words 0/250
TIP: Awards, certificates, accolades, accomplishments, accreditations (including grading).

6) Providing a warm Welsh welcome and top customer service
6) How do you provide a warm Welsh welcome and top customer service? *

Max 250 words 0/250
TIP: Tell us about your customer service philosophy - any examples / stories of going the extra mile for a visitor?. What do you do to give a warm Welsh welcome / experience?

Staff training - how do you keep yourself / your staff up to date in order provide a positive and safe experience for visitors e.g customer service, health and safety, first aid, team building, any in house training.

7) Social Inclusivity
7) How do you make all groups of people within society feel valued and important as visitors? *

Max 250 words 0/250
TIP: Taking into consideration visitors’ special and specific needs, remembering that this is more than ‘special needs’ or disabled facilities it is the act of making all groups of people within a society feel valued and important.

8) Overall Quality
8) Evidence of overall quality *

Max 250 words 0/250
TIP: Here we are looking for evidence of customer satisfaction - Links to user generated content such as online reviews, Tripadvisor, Facebook reviews, Google etc. You can also upload a copy of customer comment book pages / screenshots etc if you wish.

We will also be looking at nominations so do encourage your customers to nominate you for this category and any other categoies you are entering via the online nomination form
Upload any supporting documents

File upload
Note this is optional & you can submit multiple files - total size no larger than 100MB Cancel of

Submission
Submission *

I agree to the terms and conditions of entry and have read / understand the Tourism Swansea Bay Privacy Policy (see below)
Tourism Swansea Bay and Visit Swansea Bay

I would like information about membership with tourism trade association Tourism Swansea Bay I would like information about Visit Swansea Bay Marketing Partner packages
^{All data shared when entering the 2019 Swansea Bay Tourism Awards will be used for administration of the awards only. Entry / Nomination details will be kept private.}

Your data will not be used for any marketing purposes unless with permission.
- Rules, terms and conditions of entry - http://swanseabaytourismawards.co.uk/rules-terms-conditions/
- Tourism Swansea Bay Privacy Policy - http://tourismswanseabay.co.uk/tourism-swansea-bay-privacy-policy
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2019 Swansea Bay Tourism Awards