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  • 2019 Swansea Bay Tourism Awards

    Best Activity Entry Form

  • Sponsored by Home From Home Holiday Cottages - The largest collection of holiday homes in Mumbles, Gower & Swansea Marina - www.homefromhome.com

    This award is open to any activity provider, which can demonstrate excellence in service, hospitality, quality and customer care. Consistently providing a unique and memorable visitor experience: extending a warm welcome. You will need to have all required insurance & accreditation for the activities you provide.

    Note: You may wish to type up your answers in a word document and keep a copy to avoid losing your work before submitting. It is worth keeping a copy of your answers and using them if entering other categories.

    Tips will be given along with each question to give you a clearer understanding of what information we are looking for.

    The winner of the best activity award will be put forward against winners from Carmarthenshire & Pembrokeshire Tourism Awards for a chance to be an automatic finalist in the Visit Wales National Tourism Awards in 2020!

    • Your Contact Details  

    • Your contact details and entry details will only be used in relation to the Swansea Bay Tourism Awards

    •
    • 1) About you / your business  
    • 0/250

    • TIP: Just a brief background / overview and what products & service you offer in relation to this category. Tell us how you 'sell the area' to visitors.

      You will be asked to expand on various elements in following questions.

    • 2) - Use of Innovation  
    • 0/250

    • TIP: For example, you could tell us about any new features, facilities or upgrades within your business, new technology, unique selling points you have to offer or any other innovation you can tell us about that benefits you and your visitors.

    • 3) Engaging with the local community and economy  
    • 0/250

    • TIP: Looking at the social benefits you provide to your local community and the benefits of this to your own business and Sense of place. Some ideas of questions to condsider:

      • How do you contribute to the local economy?
        • e.g. Do you buy local? offer local food & drink? (if applicable), do you use local trades people when possible?
        • e.g. Do you employ / engage with members of the local community?
      • Do you collaborate with other local tourism businesses?
      • Do you promote other local tourism operators to your guests / customers?
      • Are you a member of any groups / associations (e.g. Tourism Swansea Bay) / committees, that support tourism in the area?
    • 4) Looking after the environment  
    • 0/250

    • TIP:

      Describe any green / sustainable initiatives or certificates you have, recycling, waste reduction, energy management, reducing plastic use, minimising the impact of your activities to the local environment.

      Do you encourage or give informaton to vistors to explore the area sustainably? e.g. by public transport, walking, cycling or encourage staff to come to work by public transport / cycle

    • 5) Tell us about your achievements  
    • 0/250

    • TIP: Awards, certificates, hygiene rating, accolades, accomplishments, required accreditations

    • 6) Providing a warm Welsh welcome and top customer service  
    • 0/250

    • TIP: Tell us about your customer service philosophy - any examples / stories of going the extra mile for a visitor?. What do you do to give a warm Welsh welcome / experience?

      Staff training - how do you keep yourself / your staff up to date in order provide a positive and safe experience for visitors e.g. customer service, food safety, health and safety, first aid, team building, any in house training.

    • 7) Social Inclusivity  
    • 0/250

    • TIP: Taking into consideration visitors’ special and specific needs, remembering that this is more than ‘special needs’ or disabled facilities it is the act of making all groups of people within a society feel valued and important.

    • 8) Overall Quality  
    • 0/250

    • TIP: Here we are looking for evidence of customer satisfaction - Links to user generated content such as online reviews, Tripadvisor, Facebook reviews, Google etc. You can also upload a copy of customer comment book pages / screenshots etc if you wish.

      We will also be looking at nominations so do encourage your customers to nominate you for this category and any other categoies you are entering via the online nomination form

    • File upload
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    • Submission  

    • All data shared when entering the 2019 Swansea Bay Tourism Awards will be used for administration of the awards only. Entry / Nomination details will be kept private.

      Your data will not be used for any marketing purposes unless with permission.

      • Rules, terms and conditions of entry - http://swanseabaytourismawards.co.uk/rules-terms-conditions/
      • Tourism Swansea Bay Privacy Policy - http://tourismswanseabay.co.uk/tourism-swansea-bay-privacy-policy

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