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  • 2019 Swansea Bay Tourism Awards

    Best Young Tourism Ambassador

  • This award is open to any individual age 30 or under, currently working orvolunteering in the tourism sector in Swansea Bay & Neath Port Talbot who can demonstrate they go the extra mile to consistently provide a unique and memorable visitor experience, extending a warm welcome, making an extraordinary effort to provide more than is expected to the visitors who come to our area. A champion of green tourism, a champion social inclusivity, a champion of local Welsh food and drink. An individual who has dedication and passion and who has gone the extra mile for tourism in the community e.g. volunteering, getting involved in projects, campaigning.

    Note: You may wish to type up your answers in a word document and keep a copy to avoid losing your work before submitting. It is worth keeping a copy of your answers and using them if entering other categories.

    Tips will be given along with each question to give you a clearer understanding of what information we are looking for.

    The winner of the best young tourism ambassador category will be put forward against winners from Carmarthenshire & Pembrokeshire Tourism Awards for a chance to be an automatic finalist in the Visit Wales National Tourism Awards in 2020!

    • Your Contact Details  

    • Your contact details and entry details will only be used in relation to the Swansea Bay Tourism Awards

    •
    • 1) About you  
    • 0/250

    • TIP: Background / overview and what you do in relation to tourism in Swansea Bay

      You will be asked to expand on various elements in following questions.

    • 2) - Use of Innovation  
    • 0/250

    • TIP: annything innovative you have done or been involved with in relation to tourism in Swansea Bay, innovative ways you sell the destination, things you do to make visitors feel welcome, things you offer visitors.

    • 3) Engaging with the local community and economy  
    • 0/250

    • TIP: Looking at the social benefits you provide to your local community and the benefits of this to your own business. Some ideas of questions to condsider:

      • How do you contribute to the local economy?
        • e.g. Do you champion local Welsh food & drink? / use local trades people when possible?
        • e.g. Do you employ / engage with members of the local community?
      • Do you collaborate with other local tourism businesses?
      • Do you promote other local tourism operators to your guests / customers?
      • Are you a member of any groups / associations (e.g. Tourism Swansea Bay) / committees, that support tourism in the area?
    • 4) Looking after the environment  
    • 0/250

    • TIP:

      Describe any green / sustainable initiatives or certificates you have, recycling, waste reduction, energy management, reducing plastic use

      Do you encourage or give informaton to vistors to explore the area sustainably? e.g. by public transport, walking, cycling or encourage staff to come to work by public transport / cycle

    • 5) Tell us about your achievements  
    • 0/250

    • TIP: Awards, certificates, accolades, accomplishments, accreditations

    • 6) Providing a warm Welsh welcome and top customer service  
    • 0/250

    • TIP: Tell us about your customer service philosophy - any examples / stories of going the extra mile for a visitor?. What do you do to give a warm Welsh welcome / experience?

      Staff training - how do you keep yourself / your staff up to date in order provide a positive and safe experience for visitors e.g customer service, health and safety, first aid, team building, any in house training.

    • 7) Social Inclusivity  
    • 0/250

    • TIP: Taking into consideration visitors’ special and specific needs, remembering that this is more than ‘special needs’ or disabled facilities it is the act of making all groups of people within a society feel valued and important.

    • 8) Overall Quality  
    • 0/250

    • TIP: Here we are looking for evidence of customer satisfaction - Links to user generated content such as online reviews and feedback. You can also upload a copy of customer comment book pages / screenshots of feedback or other evidence of your achievements if you wish.

      We will also be looking at nominations so do encourage your colleagues and customers to nominate you for this category.

    • File upload
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    • Submission  

    • All data shared when entering the 2019 Swansea Bay Tourism Awards will be used for administration of the awards only. Entry / Nomination details will be kept private.

      Your data will not be used for any marketing purposes unless with permission.

      • Rules, terms and conditions of entry - http://swanseabaytourismawards.co.uk/rules-terms-conditions/
      • Tourism Swansea Bay Privacy Policy - http://tourismswanseabay.co.uk/tourism-swansea-bay-privacy-policy

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