Your contact details and entry details will only be used in relation to the Swansea Bay Tourism Awards

TIP: Background / overview and what products & service you offer in relation to this category

Tell us how you 'sell the area' to dog owners and encourage them to come all year round. Do you openly welcome dogs in your marketing & promotion? What do you offer the dog owner? What do you offer the dog? 

You will be asked to expand on various elements in following questions.

TIP: For example, you could tell us about any new features, special doggie offers / marketing, facilities or upgrades within your business, unique selling points you have to offer dogs and owners, or any other innovation you can tell us about that benefits you, your visitors and their dogs.

TIP: Looking at the social benefits you provide to your local community and the benefits of this to your own business and Sense of place. Some ideas of questions to condsider:

• How do you contribute to the local economy?  e.g. if offering a welcome pack / dog treats - do you buy local? do you signpost to local vets, pet shops?
• Do you collaborate with other local tourism businesses that are dog friendly?
• Do you promote other local dog friendly tourism operators to your customers? 
• Are you a member of any groups / associations (e.g. Tourism Swansea Bay) / committees, that support dog friendly tourism in the area?

TIP:

Describe any green / sustainable initiatives you have in general and in relation to dog friendliness e.g encouraging the use of bio degradable doggie bags instead of plastic, helping dog owners to respect our environment and countryside whilst visiting.

Do you encourage or give informaton to vistors to explore the area sustainably with their dogs? e.g. recommended walking routes suitable for dogs

TIP: Awards, certificates, accolades, accomplishments

TIP: Tell us about your customer service philosophy - any examples / stories of going the extra mile for a visitor and their dog(s)?. What do you do to give a warm Welsh welcome / experience?

Staff training - how do you keep yourself / your staff up to date in order provide a positive and safe experience for visitors e.g customer service, health and safety, first aid, team building, any in house training.

TIP: Taking into consideration visitors’ special and specific needs, remembering that this is more than ‘special needs’ or disabled facilities it is the act of making all groups of people  within a society feel valued and important.

Dogs can have disabilities and special needs as well - how do you try to cater for them?

TIP: Here we are looking for evidence of customer satisfaction - Links to user generated content such as online reviews, Tripadvisor, Facebook reviews, Google etc. You can also upload a copy of customer comment book pages / screenshots etc if you  wish.

We will also be looking at nominations so do encourage your customers to nominate you for this category and any other categoies you are entering via the online nomination form