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  • 2019 Swansea Bay Tourism Awards

    Best Dog Friendly Tourism Business Entry Form

  • Sponsored by Burns - Burns Pet Nutrition specialises in award-winning natural pet food for cats, dogs and rabbits. Made using simple, wholesome ingredients all Burns products are developed by veterinary surgeon John Burns to help pets to thrive. “Happy, healthy pets is the reason we do what we do and that is why we are proud to sponsor the Best Dog friendly Tourism Business Award at the 2019 Swansea Bay Tourism Awards” - www.burnspet.co.uk

    This category is open to any tourism business (accommodation, activity, attraction, food & drink businesses) that offer an exceptional welcome to dogs and their human companions.

    Note: You may wish to type up your answers in a word document and keep a copy to avoid losing your work before submitting. It is worth keeping a copy of your answers and using them if entering other categories.

    Tips will be given along with each question to give you a clearer understanding of what information we are looking for.

    • Your Contact Details  

    • Your contact details and entry details will only be used in relation to the Swansea Bay Tourism Awards

    •
    • 1) About you / your business  
    • 0/250

    • TIP: Background / overview and what products & service you offer in relation to this category

      Tell us how you 'sell the area' to dog owners and encourage them to come all year round. Do you openly welcome dogs in your marketing & promotion? What do you offer the dog owner? What do you offer the dog?

      You will be asked to expand on various elements in following questions.

    • 2) - Use of Innovation  
    • 0/250

    • TIP: For example, you could tell us about any new features, special doggie offers / marketing, facilities or upgrades within your business, unique selling points you have to offer dogs and owners, or any other innovation you can tell us about that benefits you, your visitors and their dogs.

    • 3) Engaging with the local community and economy  
    • 0/250

    • TIP: Looking at the social benefits you provide to your local community and the benefits of this to your own business and Sense of place. Some ideas of questions to condsider:

      • How do you contribute to the local economy? e.g. if offering a welcome pack / dog treats - do you buy local? do you signpost to local vets, pet shops?
      • Do you collaborate with other local tourism businesses that are dog friendly?
      • Do you promote other local dog friendly tourism operators to your customers?
      • Are you a member of any groups / associations (e.g. Tourism Swansea Bay) / committees, that support dog friendly tourism in the area?
    • 4) Looking after the environment  
    • 0/250

    • TIP:

      Describe any green / sustainable initiatives you have in general and in relation to dog friendliness e.g encouraging the use of bio degradable doggie bags instead of plastic, helping dog owners to respect our environment and countryside whilst visiting.

      Do you encourage or give informaton to vistors to explore the area sustainably with their dogs? e.g. recommended walking routes suitable for dogs

    • 5) Tell us about your achievements  
    • 0/250

    • TIP: Awards, certificates, accolades, accomplishments

    • 6) Providing a warm Welsh welcome and top customer service  
    • 0/250

    • TIP: Tell us about your customer service philosophy - any examples / stories of going the extra mile for a visitor and their dog(s)?. What do you do to give a warm Welsh welcome / experience?

      Staff training - how do you keep yourself / your staff up to date in order provide a positive and safe experience for visitors e.g customer service, health and safety, first aid, team building, any in house training.

    • 7) Social Inclusivity  
    • 0/250

    • TIP: Taking into consideration visitors’ special and specific needs, remembering that this is more than ‘special needs’ or disabled facilities it is the act of making all groups of people within a society feel valued and important.

      Dogs can have disabilities and special needs as well - how do you try to cater for them?

    • 8) Overall Quality  
    • 0/250

    • TIP: Here we are looking for evidence of customer satisfaction - Links to user generated content such as online reviews, Tripadvisor, Facebook reviews, Google etc. You can also upload a copy of customer comment book pages / screenshots etc if you wish.

      We will also be looking at nominations so do encourage your customers to nominate you for this category and any other categoies you are entering via the online nomination form

    • File upload
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    • Submission  

    • All data shared when entering the 2019 Swansea Bay Tourism Awards will be used for administration of the awards only. Entry / Nomination details will be kept private.

      Your data will not be used for any marketing purposes unless with permission.

      • Rules, terms and conditions of entry - http://swanseabaytourismawards.co.uk/rules-terms-conditions/
      • Tourism Swansea Bay Privacy Policy - http://tourismswanseabay.co.uk/tourism-swansea-bay-privacy-policy

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