Terms of Business for Services Effective 1st May 2019
1. The Client is solely responsible for any and all harm or damage caused by their pet while it is under the care of Scentsational Scentwork and Dog Walking, or is using any other services provided by Scentsational Scentwork and Dog Walking, and agrees to indemnify Scentsational Scentwork and Dog Walking in full against any liability arising from such harm or damage to third parties.
2. The Client agrees that, in admitting their pet, Scentsational Scentwork and Dog Walking has relied on the Client’s representation that their pet is in good health unless otherwise stated.
3. The Client agrees that there is a 24 hour cancellation policy. If services are cancelled with less than 24 hours notice the full cost of the service will be charged to the client.
4. The Client is responsible for the full cost of treatment of any injuries or illness that their pet receives while under the care of Scentsational Scentwork and Dog Walking, together with any associated costs e.g. call-out charges. The Client authorises Scentsational Scentwork and Dog Walking to seek such veterinary advice and/or treatment as they deem necessary; where possible this will be carried out by the Client’s usual/preferred Vet, but this cannot be guaranteed (e.g. in an emergency) and the Client accepts that the staff of Scentsational Scentwork and Dog Walking may at their discretion use any registered Vet. The Client agrees to pay all such costs immediately upon their return, or by agreement with the proprietor.
5. The Client agrees to take any necessary measures or precautions to ensure that their pet is continuously free of contagious, infectious, or otherwise communicable diseases. The Client further agrees to notify Scentsational Scentwork and Dog Walking immediately of any infectious and/or contagious disease or conditions their pet has been exposed to or is affected by. Such diseases and conditions include, but are not limited to: Distemper, Hepatitis, Kennel Cough (Bordetella), Parvovirus, Corona virus, worms, Lyme disease, Fleas, Pregnancy, Infectious Skin Diseases and Intestinal Parasites. Scentsational Scentwork and Dog Walking reserves the right to refuse to offer services for your pet until satisfied that the condition is resolved.
6. The Client consents to their dog being photographed, videotaped, and/or used in any media or advertising by Scentsational Scentwork and Dog Walking without prior approval. All such media remain the property of Scentsational Scentwork and Dog Walking.
7. The Client agrees that Scentsational Scentwork and Dog Walking is not responsible for any lost, stolen, or damaged leads, collars, tags, clothing or any other item left with their pet.
8. The Client agrees to provide keys/arrange access to the dog for the agreed appointment; failure to do so will result in a cancellation for that day’s service and will be paid in full by the client.
9. The Client agrees that by completing this form this will indemnify Scentsational Scentwork and Dog Walking in full against any liability arising from loss or damage to the property or its contents, in present and future circumstances due to loss of keys.
10. No variation of these Terms and Conditions will have effect unless confirmed by Scentsational Scentwork and Dog Walking in writing.