In September 2018, it was revealed that almost 400,000 British Airways customers had their bank card details stolen in what was reported to be one of the most severe cyber-attacks in UK history. Worryingly, the hack went undetected for two weeks, before BA told its customers about the breach and reported the incident to the police. With 12 days between the BA data breach occurring and the incident being detected, questions are now being asked as to whether poor systems have made this cyber-attack worse.
All 38,000 customers who booked flights online or via the BA app during that time using a debit or credit card are affected.
To make matters worse, when investigating this case, a second data breach was also uncovered at the airline. In this instance, 77,000 people had their names, addresses, email addresses and detailed payment information taken. This included card numbers, expiry dates, and card verification value (CVV) numbers. And, a further 108,000 people had their personal details stolen. This hack could have left customers exposed for months.
If you have received an email from BA about this then you may be able to claim compensation once the matter has been fully investigated.
To ensure that you are fully informed on this matter complete your details and we will notify you about the investigation and your legal rights when making a claim.