Consider that: minor damages such as easily repairable miniatures detached from the base, miscast, glue drops on paper, deformed miniatures and everything that does not prevent playability cannot be considered as a replacement. We can't provide empty boxes or replacements due to cuts, scratches, and damage to the outer box. If you need help handling or repairing your miniatures you can open a ticket at support.ludusmagnusstudio.com