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Client Cessation of Services Request

Client Cessation of Services Request

Information provided within this form is strictly confidential. Once submitted, NO information will be visible to or shared with any 3rd party.
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    When it's time to say "Goodbye"

    There are many and varied reasons why a client may wish to transfer the future upkeep, support and hosting services for their website to pastures new.

    At Mid Sussex Websites we respect the fact that every client has the freedom of choice to switch service poviders at any time. We will never act in a manner such that a client feels any duty or obligation to continue in a business relationship with us, we will also never expect from a client any specific reason or justification for their decision to move on.

    We will always be happy to accommodate any client request to make a switch away from our services with the minimum of friction or fuss.

    Completion and submission of this form will officially notify us of your desire to cease service provision from Mid Sussex Websites and your request to receive a backup of the current website folders & files, along with a backup of any required databases if applicable.

    Where payment is required for outstanding invoices and/or yet to be issued invoices for services rendered, these will need to be paid in full.

    It will also be necessary for you the client to indicate your understanding and acceptance of what is required of you/your new service provider, to ensure continuity of your website and email services beyond the point at which services currently provided by Mid Sussex Websites are terminated.

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    Once this form has been fully completed, submitted and received by us, we will initiate a 7 day cessation of services period. We will notify you, by email to the address provided by you in step 4 of this form, that this period has begun. This provides you and your new service provider/s with a full 7 days within which to effect the transfer of your site, using the site backup archive that we will provide if all conditions in the following sections are agreed to and met, prior to all services currently provided by Mid Sussex Websites being terminated.
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    that you are authorised to make this request
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    Ensure all boxes are checked to indicate that you understand, agree to and accept the following required conditions, to enable us to provide a site backup archive to your nominated recipient.
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    that your nominee...
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    I/we confirm that I/we wish to initiate the 7 day cessation of services period. I/we agree to receive and pay a new invoice for any/all outstanding amounts owed if applicable. I/we understand that Mid Sussex Websites will, upon receipt of all payments, or immediately if my/our account is already settled, provide my/our nominated recipient with a full backup of my/our website (public_html folder and sub folders only, and databases if applicable) in an archived computer file format (ZIP file) for restoration to our new service provider/s.
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    Brilliant! You're all done. Just hit the submit button below when ready.

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