Mid Sussex Websites Client Questionnaire

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When it's time to say "Goodbye"

There are many and varied reasons why a client may wish to transfer the future upkeep, support and hosting services for their website to pastures new.

At Mid Sussex Websites we respect the fact that every client has the freedom of choice to switch service poviders at any time. We will never act in a manner such that a client feels any duty or obligation to continue in a business relationship with us, we will also never expect from a client any specific reason or justification for their decision to move on.

We will always be happy to accommodate any client request to make a switch away from our services with the minimum of friction or fuss.

Completion and submission of this form will officially notify us of your desire to cease service provision from Mid Sussex Websites and your request to receive a backup of the current website folders & files, along with a backup of any required databases if applicable.

Where payment is required for outstanding invoices and/or yet to be issued invoices for services rendered, these will need to be paid in full.

It will also be necessary for you the client to indicate your understanding and acceptance of what is required of you/your new service provider, to ensure continuity of your website and email services beyond the point at which services currently provided by Mid Sussex Websites are terminated.
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Today's Date* This field is required
Date
Year
Month
Day
Date
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3
7 Day Cessation of Services Period* This field is requiredOnce this form has been fully completed, submitted and received by us, we will initiate a 7 day cessation of services period. We will notify you, by email to the address provided by you in step 4 of this form, that this period has begun. This provides you and your new service provider/s with a full 7 days within which to effect the transfer of your site, using the site backup archive that we will provide if all conditions in the following sections are agreed to and met, prior to all services currently provided by Mid Sussex Websites being terminated.
I/we understand that services provided by Mid Sussex Websites will terminate 7 days after submission of this form
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Your Name* This field is required
First Name
Last Name
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Your Email Address* This field is required
example@example.com
Confirm Email
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Please confirm...* This field is requiredthat you are authorised to make this request
Yes, I am authorised to request cessation of services from Mid Sussex Websites
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Cessation of Services Conditions* This field is requiredEnsure all boxes are checked to indicate that you understand, agree to and accept the following required conditions, to enable us to provide a site backup archive to your nominated recipient.
I/we request that Mid Sussex Websites, where applicable, issues a final invoice to cover any/all outstanding amounts owed by me/us, to the email address provided by me/us in step 4 of this form. I/we confirm that this invoice will be paid in full, via 'Bank Transfer', within 24 hours of this cessation of services request being submitted. I/we accept that non-payment of this invoice within 24 hours may result in Mid Sussex Websites suspending all services without further notice being required or given and withholding provision of a site backup archive indefinitely.
I/we understand that annual web hosting fees are paid, upfront by Mid Sussex Websites, to a 3rd party hosting services provider and as such Mid Sussex Websites is not eligible for a refund, in part or in full, from said service provider and is therefore unable to provide any refund to me/us for any period of my/our annual web hosting service that may remain unused.
I/we confirm that alternate service provision has been/will be arranged. That I/we will take sole responsibility for the restoration of my/our site and services with the new service provider/s. I/we accept that it is not the responsibility of Mid Sussex Websites to assist in this process beyond the supply of the website backup archive.
I/we confirm that appropriate steps have been/will be taken to ensure ALL of my/our emails are moved/copied to offline/local PC storage prior to services being cancelled by Mid Sussex Websites. I/we agree that any failure to protect the integrity of my/our email library is entirely my/our concern and is not/will not be the responsibility of Mid Sussex Websites.
I/we understand that at the end of the 7 day cessation of services period, all services provided by Mid Sussex Websites and their hosting service providers will be terminated, that this means my/our website will no longer be served by their associated servers or supported by their associated services in any way, such that if I/we have failed to correctly transfer my/our website it may no longer be available to be viewed via the internet, that my/our email services may no longer be available or function, that I/we will not consider this to be the responsibility of Mid Sussex Websites.
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Your nominee to receive the site backup archive* This field is required
First Name
Last Name
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Nominee's Email Address* This field is required
example@example.com
Confirm Email
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Please confirm...* This field is requiredthat your nominee...
Is expecting receipt of the website backup archive.
Has been informed that services currently delivered by Mid Sussex Websites will terminate in 7 days from the point of submission of this form.
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And finally...please sign...* This field is requiredI/we confirm that I/we wish to initiate the 7 day cessation of services period. I/we agree to receive and pay a new invoice for any/all outstanding amounts owed if applicable. I/we understand that Mid Sussex Websites will, upon receipt of all payments, or immediately if my/our account is already settled, provide my/our nominated recipient with a full backup of my/our website (public_html folder and sub folders only, and databases if applicable) in an archived computer file format (ZIP file) for restoration to our new service provider/s.
ClearMouse, finger or any other pointing device will do!
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Brilliant! You're all done. Just hit the submit button below when ready.

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