First check that the loss of power is not because of a general power cut, unpaid bills or failure to pay for connection. If the loss of power is not due to one of those factors then you must report this issue through this system and contact us by telephone.
To check for any reported faults in your area please click on these links:
North Scotland
Central and Southern Scotland
If no reported faults please check with your neighbour, or stair lighting to confirm if they have power. If they do have power then then please check your fuseboard for the property to ensure that nothing has been tripped off by a faulty appliance.
Please check your fuse box or consumer unit (looks like below) to see if circuit breakers require resetting.
If it requires resetting and is not staying in the on position then this indiciates a faulty appliance on this electrical circuit.
In order to identify the appliance you will need to turn off everything that is on this circuit, for example if in kitchen, make sure all large appliances including fridge is turned off. When the power is reset to this circuit and remaining on this indicates that the faulty appliance had been turned off. You can then start turning items back on and when the fuse switch "trips" again when an appliance has been turned on this will indicate the faulty appliance to report. This can remain turned off until repair assessment has been completed if it is a landlord provided item.
If circuit breakers do not require resetting please report this issue through this system and contact us by telephone.
During Office Hours - 0131 510 0051
Out of office hours - 0131 510 2424
