Borealis Service Portal

Welcome - What can we do for you?
Type a question
I want to report a fault...
I want to order...
I want to ask a question or give feedback...
Typ
Please note: you may also scan the QR-code in the room/on the machine for easier reporting.
What is wrong with this toilet?*

Out of hygiene supplies (toilet paper, soap etc.)Cleaning neededLighting out of orderSink out of orderToilet out of orderDoor/lock out of orderOther
What is wrong in this conference room?*

Projector/TV/Screen not workingMissing/broken HDMI cablesWhiteboard markers missingBroken or missing furnitureLighting out of orderHeating problemsCooling problemsVentilation problemsCleaning neededDoor/lock out of orderOther
What is wrong in this office room?*

Broken or missing furnitureLighting out of orderHeating problemsCooling problemsVentilation problemsCleaning neededDoor/lock out of orderOther
What is wrong with this bike?*

PunctureProblems with the chainOther
Bicycle delivery point*
Bicycle markings
Phone-related faults/problems

Please report all hardware-related faults (e.g. broken conference phones or mobile phones) to the IT-department using this link: IT-support
I have a problem related to a landline phone, SIM-card, a cellphone subscription or I want to change contact information
Additional information that can help us solve the problem:
What is wrong with the coffee machine?*

Coffee machine out of orderDrip tray fullOut of coffeeOut of teaOut of milkOut of consumables (eg, cups, sugar)Water carbonator emptyOther
What office supplies are missing in the office cabinet?*

BatteriesPost-it & notepadsFolders & dividersPensOffice accessoriesEnvelopesOther
What do you want to fault report in the outdoor area?*

Ground coveringsRainwater systemsPest controlOther
Please specify missing products:
What is wrong with the waste / recycle station?*

The station is full / needs emptyingWaste bin / recycle station is brokenOther
What fractions needs to be emptied (multiple choices possible)?*

Fint BBGrovt BBSkrotWellMjukplastHårdplastMålat träObrännbart (dep)Obrännbart verks.avfallAluminium plåt/metallKopparkabelHård-och mjukplast (käll)Glas (käll)Pappersförp. (käll)Metall (käll)Mässing (raff)RostfrittKopparElektronikGipsTräpallKompost trädg.avfallLivsmedelsavfallSekretesskärl
Snow/Ice-related faults/problems

For any acute/emergency errands, contact: Portvakt Krackern at 0303-87193
What is the problem related to Snow & Ice?*

Out of sandMissing showelMissing snow sticksOther
Please specify the problem related to the coffee machine:
Please specify the problem related to the toilet:
Please specify the problem (other):*
What is missing in the printer room?

Out of paper to refill the printer withOut of toner (please do not report low toner)
Please specify the problem with the furniture:
What is the problem related to property?

Lighting out of orderHeating problemsCooling problemsVentilation problemsBroken or missing furnitureDoor/lock out of orderOther
Additional description (optional)
Cleaning
Cleaning service is a functional service based on quality levels. Hence, cleaning frequencies will differ between rooms, buildings and periods depending on current cleaning needs.
Please specify the problem related to cleaning
QR-CODES------------------------------------------------------------
General information QR-codes

To easen the way of fault reporting, QR-codes are used in most buildings. It is decided that QR-codes shall be placed in the following areas:

Conference rooms, pentry, coffee machines, and sanitary areas.
Fault report a QR-code

Please try to scan the QR-code again to be sure your camera was not directed in a wrong angle. If the QR-code still doesen't work, please add a picture of the entire QR-code form and submit.
Add file:*

Cancelof
How to use and scan QR-codes

Use your smart phone and scan the QR-code. Most smart phones can scan QR-codes using the built-in camera app but for some phones an additional QR-reader app can be needed.

Examples of QR-readers for iOS:
- Coor's app (high security): Coor Service App
QR-reader for Android:
- Ad-financed app: QR-reader by Scan.Inc
More information on how the QR-codes is shown in the video clip below: SmartResponse by Coor
IT-related faults/problems

Please report all IT related faults (e.g. broken conference phones or printers) to the IT-department using this link: IT-support
AV-installation

For any AV-related issues / questions, please contact the IT-department using this link: IT-support
MOVING SERVICES--------------------------------------------
Move request

Please be aware that all requests must be approved by your supervisor. Click the link below to request moving services.

Request Moving Services
Type of move

Large (more than 1 person/office)Small / other (e.g. small move or move furniture / boxes)
Click here to access the moving service request form
Number of people to move?*
Move from room?*
Move to room?*
Desired moving date?*

MonthDayYear
Date
Please describe your moving request as clearly as possible in the field below. You will then be contacted for further assistance and information.
Order details (moving services):
Add file:

Cancelof
FURNITURE REQUEST----------------------------------------
Furniture request

Please be aware that all requests must be approved by your supervisor. Click the link below to request furniture:

Request furniture
BIKE REQUEST----------------------------------------
Bike request

Please be aware that all requests must be approved by your supervisor. Click the link below to request bikes:

Request bike
CLOTHES REQUEST----------------------------------------
Clothes request

Please be aware that all requests must be approved by your supervisor. Click the link below to request clothes:

Request clothes
OTHER REQUEST----------------------------------------
Other request

Please be aware that all requests must be approved by your supervisor. Click the link below to access the request form:

Request
CLEANING REQUEST----------------------------------------
Cleaning request

Please be aware that all requests must be approved by your supervisor. Click the link below to access the request form:

Request
SIGN REQUEST----------------------------------------
Sign request

Please be aware that all requests must be approved by your supervisor. Click the link below to access the request form:

Request
SECURITY REQUEST----------------------------------------
Security request

Please be aware that all requests must be approved by your supervisor. Click the link below to access the request form:

Request
RESTAURANT----------------------------------------
Check out today's lunch menu!

We at Food by Coor love food and we want to share our love of food with you.
With well-prepared, tasty and healthy food in a pleasant and inspiring environment.

The link below for lunch menus etc.

Do you want to avoid queues? Charge your Food by Coor restaurant card.
- FeedIn och Matnestet
Catering

Please be aware that all requests must be approved by your supervisor. Click the link below to access the request form:

Request
Please describe your problem with SmartFlow and we will help you as soon as possible!*

I want to change settings (e.g. substitute, advertising or change Distribution Center)I can not find my letter/parcelOther
SmartFlow settings

Follow the link below to log on to SmartFlow and access the settings (e.g. change Distribution Center, Set substitute, or allow/remove advertising): SmartFlow Settings
I can not find my letter and/or parcel

If you collect your letter the same day you have received the notification the letter is to be found in the drawer marked "Todays Mail" in the distribution center. Letters are in numerical order (se tag no on your notification) and the higest number are closest to you.

Parcels can be found on top of or beside the distribution center.

If you can not find your letter or parcel check that it has not already been collected by a helpful colleague.

If this information was not useful, please fill out the form and we will help you!
Please specify your problem/question concerning SmartFlow
Distribution center*
Tag no (see notification)*
Your email (required)*
example@example.com
QUESTION------------------------------------------------------------
Please type your question
FEEDBACK------------------------------------------------------------
Please type your feedback
Information:

Please check Borena for information FAQs and other information regarding the services provided.

Order approvement process:

Generally all orders needs to be approved by a supervisor.

When you enter your order in the service portel an email including the complete order is sent to the selected supervisor along with the options to Approve or Decline the order. Once the supervisor has chosen whether to approve or decline your request you will be notified (by mail) and the order is sent to Coor for further action.
Where is the fault/problem:
Waste/recycling station*
Waste / recycling placement description
Area*
Location*
Area & Building*
Conference room*
Floor*
Room*
Please describe what room it is
Coffee machine nr*
The format may vary but normally consists of 2-4 digits, e.g.: [x-xx], [xxx-x]
Printer ID*
Look for label on printer. If you cannot find a 3-digit number, fill in "000"
Add file:

Cancelof
Your Email
Attention!

Orders must be placed at least 24 hours in advance, otherwise an extra fee will be charged.
Order details:
Headline (e.g. project name)*
Area*
Detailed object description*
Starting*

YearMonthDay
Date
Hour Minutes
Today date

YearMonthDay
Date
Hour MinutesAM/PM Option
Control date

YearMonthDay
Date
Hour MinutesAM/PM Option
Number
Ending*

YearMonthDay
Date
Hour Minutes
Motivation for short notice (less than 24h)*
Your request seems to stretch over more than one work day. Default work schedule is 7AM to 4PM, please describe your requested work schedule below.
Detailed requested schedule*
Total bokningstid
Please describe "Other"*
Contact information to the on-site responsible for the project/work, this information is used for possible follow-up questions.

A confirmation of the request will be sent to the email below.
Your email
Used for feedback and possible follow-up questions
Name*

First NameLast Name
Phone Number*
In order to submit your request you have to fill in at least one of the fields below.
Work order number
Cost Center
Network number
Phone Number
Back to start
Should be Empty:

QR-CODES------------------------------------------------------------

MOVING SERVICES--------------------------------------------

FURNITURE REQUEST----------------------------------------

BIKE REQUEST----------------------------------------

CLOTHES REQUEST----------------------------------------

OTHER REQUEST----------------------------------------

CLEANING REQUEST----------------------------------------

SIGN REQUEST----------------------------------------

SECURITY REQUEST----------------------------------------

RESTAURANT----------------------------------------

QUESTION------------------------------------------------------------

FEEDBACK------------------------------------------------------------